Phillip De Menezes
Nantucket
Summary
Proven leader and effective communicator, adept in landscape maintenance and sales management, with a track record of enhancing customer satisfaction and exceeding sales goals at Johnston & Murphy. Demonstrates a strong work ethic and adaptability, significantly improving workflow and team efficiency. Achieved consistent loss prevention targets, showcasing dedication and a high level of professionalism.
Overview
8
8
years of professional experience
Work History
Landscaper/Irrigation Worker
Waterworks
04.2024 - Current
- Maintained grounds by trimming, weeding, and general clean-up.
- Performed planting, watering, mulching, and edging of lawns.
- Removed weeds, hazards, and debris from common pathways to improve usability.
- Trimmed greenery, shrubs, and hedges to maintain uniform appearance.
- Enhanced customer satisfaction by providing high-quality landscaping services and maintaining clear communication throughout the project.
Assistant Manager
Johnston & Murphy
09.2022 - 01.2023
- Identified inefficiencies to propose actionable improvements for overall workflow.
- Led training initiatives, enhancing employee skills and confidence.
- Addressed service gaps with targeted initiatives to exceed customer expectations.
- Developed contingency plans with team to address potential disruptions.
- Established open lines of communication with team for feedback and suggestions.
- Developed strong working relationships with staff, fostering a positive work environment.
- Focus on everyone meeting sales goals to the company expectations.
Logistic Processor
Nordstrom
09.2021 - 09.2022
- Implemented safety protocols to minimize workplace accidents and maintain a safe working environment.
- Streamlined distribution processes for faster delivery times and increased customer satisfaction.
- Spearheaded cross-training initiatives among logistics employees – increasing their versatility while also promoting interdepartmental cooperation.
- Enhanced warehouse efficiency by implementing effective organization and inventory control systems.
- Reduced shipping errors by updating tracking software and improving communication between departments.
- Established inventory management procedures that reduced excess stock levels, curbing holding costs without compromising product availability.
Shift Supervisor
Walgreens
02.2020 - 08.2021
- Trained staff on customer service best practices for improved interactions.
- Established procedures for handling defective items to reduce waste.
- Conducted regular inventory checks to maintain stock levels.
- Developed training programs for new employees to enhance skills.
- Completed store opening and closing procedures and balanced tills.
- Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
Customer Service Cashier
CVS Pharmacy
07.2017 - 08.2017
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions.
- Met customer service goals and exceeded customer expectations.
- Resolved customer complaints and maintained clean and tidy checkout area.
- Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
Loss Prevention Associate
Sears
07.2017 - 08.2017
- Enhanced store safety for employees and customers by identifying potential hazards and addressing them promptly.
- Collaborated with management to develop and implement loss prevention strategies, resulting in minimized theft incidents.
- Strengthened internal controls by performing thorough background checks on prospective employees as part of the hiring process.
- Developed strong relationships with fellow employees, promoting teamwork within the loss prevention department for improved overall effectiveness.
- Contributed to positive store performance by collaborating with team members to achieve loss prevention targets consistently.
- Maintained a high level of professionalism and integrity at all times, serving as a positive role model for fellow employees in the area of loss prevention.
Education
Bachelor of Science - Business Management
Westfield State University
Westfield, MA05-2019
Associate of Science - Business Administration
Cape Cod Community College
West Barnstable, MA08-2017
Skills
- Strong work ethic
- Heavy lifting
- Flexible and adaptable
- Using hand tools
- Customer service
- Physically fit
- Grounds maintenance
- Landscape maintenance
- Effective Communicator
- Sales Management
Languages
Portuguese
Native or Bilingual
English
Native or Bilingual
Spanish
Full Professional
Timeline
Landscaper/Irrigation Worker
Waterworks
04.2024 - Current
Assistant Manager
Johnston & Murphy
09.2022 - 01.2023
Logistic Processor
Nordstrom
09.2021 - 09.2022
Shift Supervisor
Walgreens
02.2020 - 08.2021
Customer Service Cashier
CVS Pharmacy
07.2017 - 08.2017
Loss Prevention Associate
Sears
07.2017 - 08.2017
Bachelor of Science - Business Management
Westfield State University
Associate of Science - Business Administration
Cape Cod Community College
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