Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Phonesavanh Intharaphet

Malden

Summary

Competent and knowledgeable in variety of massage treatments. Tenacious Representative possessing dynamic interpersonal expertise for developing fruitful customer relationships. Adept mediator of client requirements and organizational interests promoting mutually beneficial deals. Focused communicator fostering favorable service applications for maximizing customer interest and satisfaction.

Overview

17
17
years of professional experience
1
1
Certification

Work History

Wynn Rewards Representative

Encore Boston Harbor
01.2023 - Current
  • Optimized customer experience by delivering superior services and effectively troubleshooting issues.
  • Developed and maintained positive customer relations and coordinated with team members to properly handle requests and questions.
  • Greeted customers warmly to set tone of customer experience and provide welcoming and friendly atmosphere.
  • Gathered, organized and input information into digital database.
  • Cultivated interpersonal skills by building positive relationships with others.

Home Health Care Aide

Self Employed Services
10.2018 - 11.2021
  • Dressed, groomed and fed patients with limited physical abilities to support basic needs.
  • Ran errands for clients and drove to appointments to maintain wellness and support daily living needs.
  • Supervised medication administration, personal hygiene and other activities of daily living.
  • Followed care plan and directions to administer medications.

Licensed Massage Therapist

Self Employed Services
11.2014 - 08.2018
  • Gave clients individualized suggestions for stretching, strengthening, postural and relaxation techniques.
  • Collected detailed client information to create individualized plans to relieve pain, improve circulation, rehabilitate injuries and increase relaxation.
  • Employed trigger point therapy to relieve specified areas of pain or dysfunction.
  • Maintained patient records, tracking rehabilitation goals and progress
  • Applied pressure to specific body points to relieve muscle tension and related symptoms.
  • Developed treatment plans, taking into consideration clients' rehabilitation goals, preferred treatment methods and appointment frequency.

Manager

Yama Japanese Restaurant
08.2007 - 03.2011
  • Trained employees on additional job positions to maintain coverage of roles.
  • Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
  • Interviewed, hired and trained new employees.

Education

Massage Therapist - License Massage Therapist

Salter College
Malden, MA
08.2014

Skills

  • Care Plan Management
  • Client Documentation
  • Client Safety and First Aid
  • Patient and Compassionate
  • Needs analysis
  • [Product or Service] expertise

Certification

  • Licensed Massage Therapist - 2014
  • Certified Food, State of Florida - 2007

Languages

English
Native or Bilingual
Laotian
Native or Bilingual
Thai
Full Professional

Timeline

Wynn Rewards Representative

Encore Boston Harbor
01.2023 - Current

Home Health Care Aide

Self Employed Services
10.2018 - 11.2021

Licensed Massage Therapist

Self Employed Services
11.2014 - 08.2018

Manager

Yama Japanese Restaurant
08.2007 - 03.2011

Massage Therapist - License Massage Therapist

Salter College

Similar Profiles

CREATE PROFILE
Phonesavanh Intharaphet