Precious Paulino
Lowell
Summary
Dynamic and results-oriented professional with extensive experience in customer service and cosmetology, notably at Mandeecurls. Excelled in enhancing client satisfaction through expert hair styling and personalized consultations. Demonstrated proficiency in Microsoft PowerApps and sanitation practices, alongside exceptional social skills and friendly communication. Proven track record of fostering positive customer relationships and achieving significant service improvements.
Overview
11
11
years of professional experience
Work History
Cosmetologist
Mandeecurls
09.2023 - Current
- Maintained a clean and hygienic work environment by following strict sanitation guidelines and procedures.
- Booked appointments, answered phones, greeted clients, handled payments, and created client service tickets.
- Enhanced client satisfaction by providing personalized cosmetology services based on individual needs and preferences.
- Collaborated with team members to ensure a seamless and enjoyable customer experience for all salon clients.
- Educated clients on proper hair care techniques to promote healthier hair between appointments.
- Attended regular trainings and workshops to maintain cosmetology license and stay current on technique and skills.
- Researched latest trends in hair and makeup to stay updated on color, style, and technique.
- Implemented creative marketing strategies that attracted new clients while retaining existing ones.
- Conducted thorough consultations with clients to assess their desired outcomes and develop customized treatment plans accordingly.
- Expanded the salon''s service offerings by mastering new techniques in hairstyling, coloring, cutting, extensions application among others.
- Suggested treatments and styles to suit customer appearance and fashion choices.
- Utilized social media platforms effectively for promoting the salon''s services which led to increased foot traffic into the establishment.
Sales Associate
Jd Sports
03.2023 - Current
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Prepared merchandise for sales floor by pricing or tagging.
- Answered customer questions about sizing, accessories, and merchandise care.
Sales Lead
Foot Locker
02.2016 - 02.2017
- Trained, coached, and mentored new sales associates for maximum performance.
- Provided ongoing coaching to team members, fostering a supportive environment that encouraged professional growth and skill development.
- Used POS system to process sales, returns, online orders, and gift card activations.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Up-sold and cross-sold products effectively, driving sales and increasing revenue.
- Cultivated a high-performance culture within the team by setting clear expectations, providing regular feedback, and recognizing achievements.
CNA
Northeast Arc
01.2016 - 02.2017
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Maintained confidentiality of patient information according to HIPAA guidelines while communicating effectively with team members about critical updates.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Utilized proper body mechanics and assistance devices when transferring patients, minimizing the risk of injury for both parties.
- Ensured prompt response to call lights, addressing patient needs in a timely manner.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Prevented bedsores by regularly repositioning patients and implementing proper wound care techniques.
- Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
- Provided emotional support for patients during challenging times, fostering a positive healing environment.
Sales Associate
Aldo Shoe Store
05.2014 - 10.2016
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Helped customers locate products and checked store system for merchandise at other sites.
- Prepared merchandise for sales floor by pricing or tagging.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Engaged with customers to build rapport and loyalty.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Solved customer challenges by offering relevant products and services.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
Administrative Assistant
Adax Machine
01.2014 - 09.2014
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Assisted in onboarding new employees, providing training materials, and coordinating orientation schedules to ensure a smooth integration into the team.
- Organized office events such as holiday parties or team-building activities, promoting a positive company culture and boosting employee morale.
- Collaborated on special projects as assigned by leadership, contributing research findings or coordinating event logistics as needed for success.
- Improved document processing speed by introducing automated templates for routine correspondence.
- Negotiated with vendors to reduce office supply costs, leveraging bulk purchase agreements.
- Improved staff morale by organizing recognition programs, acknowledging outstanding contributions and fostering positive work culture.
Education
Business Technology -
Greater Lower Technical High School
Tyngsboro, MA06.2015
Skills
- Social skills
- Friendly communication
- Active listening
- Licensed cosmetologist
- Hair styling
- Customer consultation
- Sanitation practices
- Product knowledge
- Microsoft powerapps
Languages
Spanish
Native or Bilingual
English
Full Professional
Portuguese
Limited Working
Timeline
Cosmetologist
Mandeecurls
09.2023 - Current
Sales Associate
Jd Sports
03.2023 - Current
Sales Lead
Foot Locker
02.2016 - 02.2017
CNA
Northeast Arc
01.2016 - 02.2017
Sales Associate
Aldo Shoe Store
05.2014 - 10.2016
Administrative Assistant
Adax Machine
01.2014 - 09.2014
Business Technology -
Greater Lower Technical High School
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