Priscilla Casco
Haverhill
Summary
Detail-oriented Administrative Assistant with over five years of experience providing comprehensive support to leadership teams, managing schedules, and streamlining operations. Proficient in handling confidential information with discretion while effectively prioritizing tasks to enhance productivity. Proven track record of implementing process improvements that drive workflow efficiency and contribute to organizational success. Committed to fostering a collaborative work environment and delivering exceptional administrative support.
Overview
10
10
years of professional experience
Work History
Administrative Specialist
The Home for Little Wanderers
Somerville, MA
05.2023 - Current
- Provide direct administrative support to senior leadership, including close partnership with Vice President
- Manage complex calendars, prioritizing meetings and resolving scheduling conflicts
- Coordinate internal and external meetings, including logistics, agendas, and follow-ups
- Manage program waitlists, tracking availability and prioritizing placements based on urgency and need
- Communicate with families regarding scheduling, intake status, and program updates
- Assign patients to clinicians based on availability, caseload, and service needs
- Oversee daily office operations, ensuring smooth workflow and team support
- Order office supplies and maintain inventory to support operational needs
- Review and approve employee expense reports, ensuring accuracy and policy compliance
- Report maintenance and facility-related issues and coordinate with facilities team for resolution
- Handle confidential documents and sensitive communications with discretion
- Serve as liaison between leadership, clinicians, and administrative teams
Administrative Assistant
Lowell Comprehensive Treatment Centers
Lowell, MA
10.2022 - 05.2023
- Facilitated completion of assigned administrative duties to ensure smooth office operations.
- Handled incoming calls to address customer inquiries and provide timely support.
- Oversaw daily front desk activities, including handling inquiries and coordinating appointments for optimal office functionality.
- Implemented systematic approaches to organize and maintain office records for improved accessibility.
- Supported onboarding of new patients to ensure seamless integration into healthcare services.
- Facilitated preparation and analysis of insurance and billing reports as required.
- Executed seamless operation of various application databases and computer programs to enhance workflow efficiency.
Customer service representative
FH cann & Associates
Andover, MA
12.2020 - 10.2022
- Worked remotely while managing high-volume inbound and outbound calls across multiple client contracts
- Handled inquiries for different accounts, adapting to varying policies, procedures, and requirements
- Documented interactions accurately across multiple systems and databases
- Navigated multiple applications simultaneously to research and resolve client issues
- Escalated complex concerns to appropriate departments for timely resolution
- Maintained strong attention to detail while handling sensitive account information
- Delivered high-quality customer service while meeting performance and productivity metrics
- Collaborated with team members and supervisors in a remote environment to ensure service consistency
Managed Care Coordinator
MJHS
Brooklyn, NY
08.2016 - 06.2019
- Coordinated member care through collaboration with Care Managers, Social Workers, and interdisciplinary teams
- Conducted annual Health Risk Surveys to evaluate member needs and support Individual Plans of Care
- Identified and escalated health, safety, and service risks to care management leadership
- Ordered medical supplies and services through Medicare-approved vendors based on member needs
- Communicated with vendors to coordinate delivery timelines and resolve order issues
- Served as advocate for members, resolving barriers and supporting care coordination needs
- Used problem-solving and outreach strategies to engage hard-to-reach members
- Maintained accurate documentation in compliance with regulatory and accreditation guidelines
- Managed high-volume inbound and outbound communication while meeting performance metrics
- Collaborated with internal teams to resolve quality of care concerns and service issues
- Utilized Microsoft Office and care management systems to track activities and maintain records
- Handled sensitive member information with confidentiality and professionalism
- Managed authorizations and referrals, ensuring compliance with insurance protocols.
Education
Business Administration And Management
LaGuardia Community College
Long Island City, NY09.2016
Skills
- Executive Support
- Calendar Management
- Spreadsheet management
- Meeting Coordination
- Travel Planning
- Expense Reporting
- Vendor Coordination
- Office Operations
- Communication
- Bilingual: English & Spanish
- Microsoft Office
Languages
Spanish
Native or Bilingual
Timeline
Administrative Specialist
The Home for Little Wanderers
05.2023 - Current
Administrative Assistant
Lowell Comprehensive Treatment Centers
10.2022 - 05.2023
Customer service representative
FH cann & Associates
12.2020 - 10.2022
Managed Care Coordinator
MJHS
08.2016 - 06.2019
Business Administration And Management
LaGuardia Community College