Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Priscilla Ortiz

Chicopee

Summary

Experienced with providing compassionate care and support to clients. Utilizes effective communication and empathy to enhance patient comfort and trust. Knowledge of managing daily living activities, medication administration, and patient safety protocols.

Overview

27
27
years of professional experience
1
1
Certification

Work History

Caregiver

Private Care
01.1999 - 02.2001
  • Provided compassionate care to clients, ensuring safety and comfort in daily activities.
  • Assisted clients with personal hygiene, meal preparation, and medication management.
  • Developed individualized care plans based on client needs and preferences.
  • Collaborated with healthcare professionals to coordinate comprehensive care services.
  • Assisted clients with activities of daily living, promoting independence and quality of life.
  • Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
  • Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
  • Performed light housekeeping duties to maintain cleanliness standards while respecting the patient''s personal space.

Cashier Team Lead

sears
12.2004 - 07.2006
  • Assisted cashiers with resolving customer complaints and inquiries.
  • Provided guidance to cashiers on how to accurately ring up customers' purchases.
  • Trained new cashiers on proper use of registers and store policies.

cashiers i customer service

Customer Service Associate Cashier

TJX
10.2007 - 11.2014
  • Greeted customers upon arrival and assisted them with their inquiries.
  • Processed payments using cash registers and credit card machines.
  • Organized merchandise in the store to ensure items were easy to locate.
  • Assisted elderly clients with activities of daily living, such as bathing, dressing and grooming.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Understood and followed oral and written directions.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.

HHA

stavros
05.2017 - Current
  • Assisted elderly clients with activities of daily living, such as bathing, dressing and grooming.
  • Provided companionship services to patients in their homes, including reading aloud, playing board games and engaging in conversation.
  • Maintained accurate records of patient care, condition, progress and concerns.
  • Administered prescribed medications and treatments according to physician instructions.
  • Performed light housekeeping duties such as laundry, vacuuming and dusting.
  • Organized client's personal items for easy access during daily activities.
  • Prepared meals according to dietary requirements and preferences of the client.
  • Observed changes in client's physical or mental condition and reported any changes immediately to supervisor or case manager.
  • Responded promptly to emergency calls from clients for assistance or advice regarding health or safety issues.
  • Provided emotional support and encouragement to clients who were ill or had disabilities.
  • Checked vital signs on a regular basis such as blood pressure, temperature and pulse rate.
  • Answered questions from family members about the care being provided to the client.
  • Helped keep track of medical supplies used by the client throughout the day.
  • Gave assistance with ambulation using proper body mechanics techniques when necessary.
  • Encouraged patients to maintain independence while helping them complete tasks they are unable to do alone.
  • Changed bed linens regularly ensuring a clean environment for the client at all times.
  • Instructed family members on how best to provide care for their loved one when needed.
  • Accompanied clients on errands outside the home such as shopping trips and doctor visits.
  • Provided respite services for family members who need time away from caring for their loved ones.
  • Arranged recreational activities that promote socialization between clients in order for them to remain active within their community.
  • Cared for patients by assisting with personal hygiene tasks and completing basic household chores.

HHA

kind hands at home
06.2018 - 11.2023
  • Assisted elderly clients with activities of daily living, such as bathing, dressing and grooming.
  • Provided companionship services to patients in their homes, including reading aloud, playing board games and engaging in conversation.
  • Maintained accurate records of patient care, condition, progress and concerns.
  • Administered prescribed medications and treatments according to physician instructions.
  • Transported clients to medical appointments or other destinations as needed.
  • Performed light housekeeping duties such as laundry, vacuuming and dusting.
  • Organized client's personal items for easy access during daily activities.
  • Prepared meals according to dietary requirements and preferences of the client.
  • Observed changes in client's physical or mental condition and reported any changes immediately to supervisor or case manager.
  • Responded promptly to emergency calls from clients for assistance or advice regarding health or safety issues.
  • Provided emotional support and encouragement to clients who were ill or had disabilities.
  • Checked vital signs on a regular basis such as blood pressure, temperature and pulse rate.

Resident Care Aide

Keystone Assisted Living
01.2019 - 04.2024
  • Assisted residents with daily living activities, ensuring comfort and safety.
  • Monitored resident health status, reporting changes to nursing staff promptly.
  • Collaborated with multidisciplinary teams to enhance resident care plans.
  • Trained new aides on best practices in resident support and safety protocols.
  • Developed personalized care strategies that improved resident satisfaction and well-being.
  • Implemented hygiene protocols, maintaining high standards of cleanliness in living areas.
  • Advocated for resident needs, enhancing communication between families and care staff.
  • Coordinated recreational activities, fostering social engagement among residents.
  • Managed challenging behaviors among residents using de-escalation techniques and positive reinforcement strategies.
  • Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
  • Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
  • Provided mobility assistance to residents as needed, including transferring between beds or chairs and aiding with ambulation around the facility.
  • Administered and documented medication and treatments and accurately recorded care.

Education

Some College (No Degree) - Cna Hha Trainig

Cns Academy
Holyoke, MA

High School Diploma -

Manuela Toro Maurice
Caguas Pr
05-1989

Skills

  • Documentation proficiency
  • Vital signs monitoring
  • Range of motion exercises
  • Meal Preparation
  • Ambulation Assistance
  • Communication abilities
  • Recreational Activities
  • Compassionate Caregiving
  • Behavioral Management
  • Emotional Support
  • Personal Hygiene Assistance
  • Patient transportation
  • Client documentation
  • Care Plan Management
  • Medication Administration
  • Care plan assessment
  • Progress Documentation
  • Compassionate client care
  • Quality program protocols
  • Schedule Management
  • Patient Transport
  • Medical Charting
  • Behavioral support
  • Chronic Disease Management
  • Light Housekeeping
  • First aid and safety
  • Documentation
  • Feeding Assistance
  • Care Plan Adherence
  • Case management experience
  • Housekeeping
  • Clinical Quality Program Standards
  • Behavior redirection
  • Toileting assistance
  • Case Management
  • Patient Care
  • Community activities
  • Knowledge of state regulations
  • Interpersonal Communication
  • Client safety and first aid
  • ADL support
  • Mobility support

Certification

  • CHHA - Certified Home Health Aide

Languages

Spanish
Native or Bilingual

Timeline

Resident Care Aide

Keystone Assisted Living
01.2019 - 04.2024

HHA

kind hands at home
06.2018 - 11.2023

HHA

stavros
05.2017 - Current

Customer Service Associate Cashier

TJX
10.2007 - 11.2014

Cashier Team Lead

sears
12.2004 - 07.2006

Caregiver

Private Care
01.1999 - 02.2001

High School Diploma -

Manuela Toro Maurice

Some College (No Degree) - Cna Hha Trainig

Cns Academy
Priscilla Ortiz