PURNIMA THAPA
Everett
Overview
2
2
years of post-secondary education
4
4
years of professional experience
Work History
Resident Support Worker
North Suffolk Mental Health
Chelsea
01.2025 - Current
- Improved resident well-being by providing personalized support and assistance with daily living activities.
- Supported clients with daily living activities to enhance independence and personal growth.
- Delivered emotional support to individuals facing mental health challenges, contributing to a safe and supportive environment.
- Collaborated with multidisciplinary teams to develop and implement personalized care plans for residents.
- Recorded client progress and behavior changes to maintain accurate treatment evaluation records.
Shift Leader
Dunkin'
Medford
03.2023 - 12.2024
- Supervised daily operations, delegated tasks, and streamlined workflow for improved service delivery.
- Supervised daily operations, delegated tasks, and ensured a smooth workflow.
- Managed cash handling, inventory, and resolved customer concerns to enhance satisfaction.
- Handled customer inquiries in a timely manner while providing accurate information regarding menu items and promotions.
- Coordinated with other departments on staffing needs and operational issues to maintain efficiency.
- Communicated effectively with other departments within the organization regarding staffing needs or operational issues.
- Verified that cash drawers contained correct amounts of money during opening and closing shifts.
Participant
MYSEP (Mayor's Youth Employment Program)
Malden
12.2023 - 03.2024
- Acquired practical experience by participating in community-based projects.
- Cultivated teamwork and time management skills through collaborative project involvement.
- Collaborated with team members to enhance workplace productivity and foster a positive environment.
Volunteer
Bread of Life
Malden
12.2022 - 12.2023
- Prepared and distributed meals to community members in need, ensuring timely access to nutritious food.
- Organized events and coordinated food donations to maximize community support and outreach.
- Collaborated with volunteers to foster a supportive and efficient work environment.
- Administered operating budgets, enforcing internal expense-monitoring controls.
Education
Bachelor of Health Science - Health Sciences
Bunker Hill Community College
Charlestown, MA 07.2024 - 07.2026
High School Diploma -
Malden High School
Malden, MAMedication Administered Program -
MAP
Adult And Pediatric First Aid/CPR/AED -
CPR
Skills
- Crisis intervention
- Client support
- Customer problem-solving
- Staff training
- Team leadership
- Team supervision
- Team motivation
- Time management
- Interpersonal communication
- Motivational leadership
- Emotional support
- Fast learner
- Cash handling
- Optimistic mindset
- Care planning
Languages
- Nepali, Native/Bilingual
- Hindi, Full Professional
- English, Full Professional
Timeline
Resident Support Worker
North Suffolk Mental Health
01.2025 - Current
Bachelor of Health Science - Health Sciences
Bunker Hill Community College
07.2024 - 07.2026
Participant
MYSEP (Mayor's Youth Employment Program)
12.2023 - 03.2024
Shift Leader
Dunkin'
03.2023 - 12.2024
Volunteer
Bread of Life
12.2022 - 12.2023
High School Diploma -
Malden High School
Medication Administered Program -
MAP
Adult And Pediatric First Aid/CPR/AED -
CPR