QUENESHIA KINDELL
Mattapan
Summary
As a dedicated community center professional with over 20 years of experience in the human service field, specializing in youth and family programming. Experienced in supervising staff, coordinating operations, and developing and implementing programs that support community engagement. Proven ability to manage multiple priorities, ensure compliance, and foster collaborative team environments.
Seeking to advance into a Program Supervisor role to lead program operations, support staff development and contribute to the continued growth and success of community based programs serving youth, seniors and families.
Overview
26
26
years of professional experience
Work History
Staff Assistant
Boston Centers For Youth & Families
Boston, MA
04.2024 - Current
- Supported daily operations with efficient task management, contributing to overall office productivity and organization.
- Established strong working relationships with coworkers through excellent communication skills which led to improved teamwork capabilities.
- Responsible for completing and sending IDR's and ordered supplies ensuring orders came from City of Boston vendor list.
- Supervised and mentored teen staff, assigning daily task, monitoring attendance, managed teen staff sign in/sign out to ensure payroll accuracy, distributed payroll responsibly and ensured safe and effective program operations. Led new staff orientation emphasizing importance of punctuality, attendance safety of children, and work responsibilities.
- Managed senior program operations: checked in participants, completed monthly reports, set up activities ,oversaw meal distribution and ensured safe food temperatures.
- Supervised YMCA meal program operations, including receiving, completing daily, weekly and monthly reports while organizing and distributing meals to ensure compliance w/ safety standards.
- Maintained accurate record-keeping systems to ensure easy access to vital information for staff members.
- Maintained professional front desk and handled incoming calls.
- Served as a liaison between departments, facilitating effective collaboration on projects and initiatives.
- Payroll preparations and distribution
- Assisted in developing and implementing programming
Office Assistant
Boston Centers For Youth and Families-City Of Boston
Boston, MA
01.2020 - 04.2024
- Responsible for typing correspondence and reproducing documents
- Responsible for incoming telephone calls
- Supervised lifeguard staff and managed daily pool operations in the absence of management
- Handled customer concerns and incidents ensuring safety and satisfaction
- Served as primary onsite contact for staff and visitors and coordinated staff and operations of site
- Provides information regarding Centers programs and services
- Assist in the development and distribution of correspondence, flyers and pamphlets
- Pick up and distribution of mail
- Create, update and maintain filing system
- Payroll preparation and distribution
- Responsible for membership intake
- Order office, program and facility supplies as needed
- Represent agency in meetings as requested by supervisor
Program Assistant I
Boston Centers For Youth and Families-City of Boston
Boston, MA
04.2005 - 01.2020
- Assisted in the development of programs for youth ages 3-19 and adults ages 20-99
- Overseen the statistical program data and prepared reports when necessary
- Worked with program staff to ensure that all aspects of program operations were effectively implemented
- Assisted with the distribution of outreach materials for all programs to the community and community partners
- Assisted program staff in maintaining the day-to-day operations of all facility programs
Teachers Assistant
Daniel Marr Boys & Girls Club
Dorchester, MA
06.2000 - 09.2009
- Prepared and setup classroom activities
- Assisted in planning weekly schedules
- Conducted daily small group activities using appropriate adult/child interactions
- Assumed responsibility for a classroom at any given Time
- Provided coverage for breaks for other staff members
- Supervised daily playground activities, field trips and walks
- Observed and/or participated in parent-teacher conferences
Education
High School Diploma -
Jeremiah E. Burke High School
Dorchester, MA06.2002
Skills
- Ability to provide a welcoming environment
- Experience with establishing partnerships with neighboring community organizations
- Staff supervision & training
- Excellent written & verbal communication
- Experience planning developmentally appropriate activities for children and adults of various age groups
- Ability to positively communicate with children,adults and families of diverse backgrounds
- Ability to pay close attention to detail
- Proficient in Microsoft Office Applications and Google Suite applications
- Safety and compliance management
- ServSafe Certified
- CPR and First Aid Certified
- Youth Mental Health 101 Training
- Massachusetts Women's Alliance (MOWA) Menstrual Equity Training
Timeline
Staff Assistant
Boston Centers For Youth & Families
04.2024 - Current
Office Assistant
Boston Centers For Youth and Families-City Of Boston
01.2020 - 04.2024
Program Assistant I
Boston Centers For Youth and Families-City of Boston
04.2005 - 01.2020
Teachers Assistant
Daniel Marr Boys & Girls Club
06.2000 - 09.2009
High School Diploma -
Jeremiah E. Burke High School