QiuXia Gao

Medical receptionist

• Verify patient's insurance eligibility and benefit, collect copayments and outstanding balance.
• Schedule, reschedule, cancel appointments and confirm upcoming appointments.
• Answer incoming phone calls, voice messages and handle electronic faxes regularly.
• Process referrals and prior authorizations.
• .Communicate with insurance companies regarding patient's coverage and claims.
• assisted new patients with completing registration forms.

Administrator

• Review claim forms for the accuracy of procedure, diagnoses, demographic and insurance information.
• Follow up on submitted claims, monitor unpaid claims and resubmitted claims with appropriate corrections and documentation.
• Help post payments batches and check to individual invoices
• Post ERA and apply payments to claims and perform monthly reconciliations.
• Update accounting records with new payments, balances, and customer information.

• Guided clients through applications for Masshealth, Housing Assistance, Fuel Assistance, and SNAP programs.
• Achievements/Tasks
• Handled over 30+ phone calls and 40+ client visits per day.
• Helped over 70+ clients complete applications for Masshealth, Housing assistance, Fuel assistance and SNAP benefits.
• Represented the company at community events and information sessions, explaining services and assisting with client intake.
• Collaborate with other organizations to promote company services and expand community outreach efforts