Quacy Netto
Dedham
Summary
Compassionate healthcare support professionals with experience monitoring patient safety and assisting nursing staff in hospital settings. Skilled in-patient observation, infection control, HIPAA compliance, and reporting behavioral or medical changes to clinical teams. Known for strong attention to detail, empathy, and the ability to remain calm in high-stress environments while maintaining patient dignity and safety.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Patient Observer
Signature Healthcare
Brockton, MA
08.2024 - Current
- Monitor patient behavior and safety to prevent falls, self-harm, or injury.
- Observe and report physical, emotional, or behavioral changes to nurses and medical staff.
- Assist patients with basic care needs including grooming, bathing, and repositioning.
- Maintain infection control standards and follow hospital safety protocols.
- Provide emotional reassurance and support to patients experiencing distress or confusion.
- Maintain patient privacy and confidentiality in accordance with HIPAA regulations.
- Assist with maintaining clean patient rooms including linen changes and spill cleanup.
Property Assistant
Cushman & Wakefield
Boston, MA
03.2020 - 12.2022
- Managed tenant relations and provided customer service for commercial properties.
- Conducted routine property inspections to ensure safety and maintenance compliance.
- Coordinated repairs with contractors and maintenance teams.
- Maintained records, processed invoices, and managed administrative documentation.
Office Consultant
FedEx Office
Dedham, MA
03.2015 - 01.2017
- Assisted customers with printing, shipping, and document services.
- Managed client accounts and ensured timely completion of service requests.
- Maintained strong communication with customers and vendors.
Education
Human Services Program -
Bunker Hill Community College
Boston, MADiploma - Business
St. Augustine Senior Comprehensive
Trinidad & TobagoPharmacy Technician Certification - undefined
Westover Job Corps
Chicopee, MASkills
- Patient Observation & Safety Monitoring
- Patient Care Assistance
- Infection Control Protocols
- HIPAA Compliance
- Clinical Safety Awareness
- Medical Records & Data Entry
- Verbal & Written Communication
- Customer Service & Patient Support
- Time Management & Multitasking
- Team Collaboration
- Problem Solving
- Attention to Detail
Certification
- CPR / AED Certified
- HIPAA Certification
- EMTALA Certification
Timeline
Patient Observer
Signature Healthcare
08.2024 - Current
Property Assistant
Cushman & Wakefield
03.2020 - 12.2022
Office Consultant
FedEx Office
03.2015 - 01.2017
Diploma - Business
St. Augustine Senior Comprehensive
Pharmacy Technician Certification - undefined
Westover Job Corps
Human Services Program -
Bunker Hill Community College