Quedemaelle Deshommes
Lowell
Summary
Program Manager who encourages and solves problems analytically, with skills for building teams, leading, and motivating others. Also has excellent skills for dealing with customers and building relationships. Proficient in independent decision-making and using sound judgment to contribute to the success of the company. Dedicated to using skills in training, monitoring, and morale building to increase performance and employee engagement.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Shelter Program Manager
Housing Families Inc
08.2022 - Current
- Supervise a team of effective team leaders and staff
- Managed and supervised administrative and daily program operations, complying with policies and regulations
- Collect client feedback and implement procedural changes that increase client satisfaction
- Participate in intra-agency meetings designed to address client and staffing issues
- Hire, train, and create onboarding schedules for new employees
- Oversee and approve timesheets
Shelter Team Leader
Housing Families Inc
11.2021 - 08.2022
- Assigned duties to case managers, monitored workflow and work performance
- Completed weekly supervision meetings with supervisees
- Reviewed and assigned new clients to case managers
- Managed crisis as the arise
Housing Case Manager
Housing Families Inc
06.2021 - 11.2021
- Provided trauma-responsive case management to clients
- Completed housing assessments with clients
- Assisted clients with moving arrangements as permanent housing becomes available
- Completed thorough case notes and documentation of clients housing progress and/or regress
House Manger
Housing Families Inc
05.2021 - 06.2021
- Coordinated shift coverage for absent employees
- Answered, forwarded, and screened incoming phone calls
- Completed camera surveillance to ensure a safe building an environment
- Connected tenants with food and housing services
Residential Assistant
Hildebrand Family Self-Help Center
02.2020 - 05.2021
- Completed intakes with new tenants
- Completed room and apartment turnovers for incoming tenants
- Completed housing search for all tenants
ABA Behavior technician
Innovative Autism Connections
05.2019 - 03.2021
- Provided one-to-one ABA treatment to children ages 2-21
- Recorded data on the children's progress and/or regress
- Perform lead ABA Behavior Technician responsibilities upon their temporary absences
Desk Attendant
Housing and Residential Education
09.2017 - 05.2020
- Provided security for various settings on UMD campus
- Observed people for suspicious activity and address situations when necessary
- Managed guest entry into buildings
- Greet and directed all members of the community
Education
Bachelor of Arts - Psychology
University of Massachusetts Dartmouth
Dartmouth, MaSkills
- Team Leadership
- Strategic Planning
- Program Guidelines Adherence
- Training and Development
- Project Management
- Staff Hiring and Evaluations
- New Hire Orientation
- Verbal and Written Communication
Certification
- Managing Biases Certification
- CPR Certification
- Mental Health First Aider
Timeline
Shelter Program Manager
Housing Families Inc
08.2022 - Current
Shelter Team Leader
Housing Families Inc
11.2021 - 08.2022
Housing Case Manager
Housing Families Inc
06.2021 - 11.2021
House Manger
Housing Families Inc
05.2021 - 06.2021
Residential Assistant
Hildebrand Family Self-Help Center
02.2020 - 05.2021
ABA Behavior technician
Innovative Autism Connections
05.2019 - 03.2021
Desk Attendant
Housing and Residential Education
09.2017 - 05.2020
Bachelor of Arts - Psychology
University of Massachusetts Dartmouth
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