Dedicated individual with strong customer service skills. Proficient communication and leadership skills. Ability to manage food and drink preparation and serving under a timed environment driving positive customer experiences.
Overview
3
3
years of professional experience
Work History
Person on Service
Lucky Finn Cafe
Scituate
08.2024 - 08.2025
Took customer orders and ran the cash register
Prepared beverages
Made select food items
Senior Karate Instructor
Yuan Yen Do Karate Centers
Cohasset
04.2022 - 06.2025
Instructed students on techniques and planned forms
Delegated teaching responsibilities to other instructors
Communicated with parents about student responsibilities
Education
Bachelor of Arts - Political Science, History, International Studies
University of Wisconsin, Madison
Madison, WI
05-2029
High School Diploma -
Scituate High School
Scituate, MA
06-2025
Skills
Customer Service
Food Management
Public speaking
Team collaboration
Drink Making
Instruction and Management
Timeline
Person on Service
Lucky Finn Cafe
08.2024 - 08.2025
Senior Karate Instructor
Yuan Yen Do Karate Centers
04.2022 - 06.2025
Bachelor of Arts - Political Science, History, International Studies
ul liWorking as part of the Corporate IT Team for a US based clients of Incedo Inc./li liFirst and Second Level Support in Windows and VMware environments./li liHands on experience of managing Incidents and Requests using ITSM tool./li liProviding desktop support to employees by implementing ITIL concepts in person and using remote tools./li liCoordinating with Users and Coworkers remotely over Calls/MS Teams/E-mails by applying effective communication and proper documentation of the work in a ticket./li liWorking on MS Active directory to apply group policies, password reset and directory management and for frequent user account lockout issues in a timely manner./li liAdhering to the pre-defined SLA's set for Resolution/Response of Incidents and Service Requests./li liRespond to outages both during normal business hours and after hours on a need basis (on-call support)./li liVulnerability and Patch management along with VM Backup./li liInfrastructure Monitoring and Resolution of Alerts generated by IT Devices./li/ul at Incedo Inc.ul liWorking as part of the Corporate IT Team for a US based clients of Incedo Inc./li liFirst and Second Level Support in Windows and VMware environments./li liHands on experience of managing Incidents and Requests using ITSM tool./li liProviding desktop support to employees by implementing ITIL concepts in person and using remote tools./li liCoordinating with Users and Coworkers remotely over Calls/MS Teams/E-mails by applying effective communication and proper documentation of the work in a ticket./li liWorking on MS Active directory to apply group policies, password reset and directory management and for frequent user account lockout issues in a timely manner./li liAdhering to the pre-defined SLA's set for Resolution/Response of Incidents and Service Requests./li liRespond to outages both during normal business hours and after hours on a need basis (on-call support)./li liVulnerability and Patch management along with VM Backup./li liInfrastructure Monitoring and Resolution of Alerts generated by IT Devices./li/ul at Incedo Inc.