Rabia Ouihaka
Casablanca,CAS
Summary
Results-driven Guest Experience Manager recognized for productive and efficient task completion. Specialize in customer service management, operational improvement, and team leadership to elevate guest satisfaction levels. Excel in communication, problem-solving, and adaptability, ensuring positive outcomes in diverse hospitality settings.
Overview
5
5
years of professional experience
Work History
Guest Experience Manager
Experience Morocco
06.2025 - Current
- Handled guest inquiries and resolved issues, ensuring high levels of satisfaction and loyalty.
- Analyzed customer data to identify trends, informing strategies for improved satisfaction and guest experiences.
- Collaborated with local vendors to curate authentic Moroccan experiences for guests.
- Created training materials that enhanced staff knowledge of customer service best practices.
Senior Operations Coordinator
Experience Morocco
10.2023 - 05.2025
- Scheduled flights and ground transportation, prioritizing guest convenience and operational efficiency.
- Communicated with ground partners and clients, making real-time adjustments to ensure seamless trip execution.
- Coordinated bookings for accommodations and activities, enhancing overall travel experience for guests.
- Provided excellent customer service by promptly and professionally addressing guest inquiries, ensuring satisfaction.
Project Manager
Bright Leads Media
02.2022 - 09.2023
- Managed client communications, including calls, reports, presentations, and meeting notes.
- Oversaw operational activities across agency, ensuring alignment with strategic goals.
- Developed process improvements to streamline task completion and meet deadlines.
- Conducted business opportunity analysis based on performance data.
- Collaborated with SEO teams to enhance account performance.
- Recruited and trained interns to support agency activities.
Communication Manager
Techcrow
01.2021 - 01.2022
- Created and translated English-Arabic content, boosting user engagement.
- Managed Arab region presence in voice chat applications to enhance user interaction.
- Developed strategies for business growth, aligning with market trends.
Education
Bachelor of E-Business and Marketing -
Esteem
01.2022
Diploma of Business Management -
BTS
01.2020
Skills
- Guest relations expertise
- Customer service
- Event planning
- Professional Engagement
- Project management
- Staff training
- Data analysis
- Google Analytics
- Salesforce
- MS Office
- Notion
- Basecamp
- Time management
- Language proficiency
- Axus
Websites
Languages
- English
- Arabic
- French
- Spanish
Timeline
Guest Experience Manager
Experience Morocco
06.2025 - Current
Senior Operations Coordinator
Experience Morocco
10.2023 - 05.2025
Project Manager
Bright Leads Media
02.2022 - 09.2023
Communication Manager
Techcrow
01.2021 - 01.2022
Bachelor of E-Business and Marketing -
Esteem
Diploma of Business Management -
BTS