Rachael Holden
Athol
Summary
Reliable leader with extensive experience in branch operations and staff management. Expertise in compliance management and customer relationship enhancement, dedicated to fostering a collaborative environment that drives operational success and customer satisfaction.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Assistant Branch Manager
Bank Hometown
Leominster
05.2023 - Current
- Managed daily branch operations and staff schedules to ensure seamless service delivery.
- Collaborated with management to identify and implement strategies that improved operational efficiency and service quality.
- Provided leadership and direction to staff members in order to ensure efficient operations of the branch.
- Resolved customer inquiries and complaints promptly, fostering strong relationships and enhancing customer satisfaction.
- Monitored daily operations and supported Branch Manager in necessary duties.
- Supervised branch personnel and operations in absence of branch manager, keeping operations and workflows running smoothly.
Teller Supervisor
Bank Hometown
Leominster
10.2014 - 05.2023
- Oversaw daily operations of teller line, ensuring compliance with bank policies to maintain service integrity.
- Trained and mentored new tellers on customer service and transaction processes.
- Managed scheduling for teller staff to ensure optimal coverage during peak hours.
- Addressed customer inquiries and issues, contributing to enhanced banking experience and customer satisfaction.
- Conducted regular audits of cash drawers to maintain accuracy and security standards.
- Partnered with management to develop and implement new procedures, streamlining service efficiency.
- Provided daily supervision and guidance to teller staff, ensuring compliance with bank policies and procedures.
- Managed and balanced cash vault, audits, and general ledger accounts.
Teller
Bank Hometown
Athol
10.2007 - 10.2014
- Processed customer transactions accurately and efficiently daily.
- Maintained cash drawer, ensuring balance at all times.
- Assisted customers with account inquiries and service requests, improving overall customer experience.
- Resolved customer issues promptly, enhancing satisfaction levels.
- Promoted bank products, increasing customer awareness and engagement.
- Collaborated with team members to streamline banking operations, enhancing workflow efficiency.
- Adhered to security protocols during cash handling procedures.
- Trained new tellers on operational standards and best practices.
Education
Montachusett Regional Vocational Technical School
Fitchburg, MASkills
- Customer relationship management
- Compliance management
- Risk assessment
- Team leadership
- Coaching and mentoring
- Relationship building and management
- Reliable
Certification
Massachusetts Notary Public 2015
NMLS # 2495238
Affiliations
- In Branch Coach 2019
Timeline
Assistant Branch Manager
Bank Hometown
05.2023 - Current
Teller Supervisor
Bank Hometown
10.2014 - 05.2023
Teller
Bank Hometown
10.2007 - 10.2014
Montachusett Regional Vocational Technical School