Summary
Overview
Work History
Education
Skills
Timeline
Generic

Rachel Caldwell

New Bedford

Summary

Dynamic Team Leader with a proven track record, excelling in operational efficiency and employee training. Demonstrated success in enhancing team performance through mentoring and coaching, leading to improved customer satisfaction ratings. Skilled in cash handling and committed to fostering a collaborative work environment for optimal results. Positive achiever with proven ability to exceed targets and drive success in fast-paced environments. A hands-on leader and strategic thinker with the aptness to deliver impactful solutions and enhance overall performance.

Overview

14
14
years of professional experience

Work History

Area Team Leader

Ocean State Job Lot
11.2024 - Current
  • Provided courteous, friendly and expeditious service to customers and associates and modeled teamwork and collaboration for employees.
  • Trained team thoroughly in operational duties, supporting completion of required onboarding modules and developing consistency in customer service and support.
  • Documented and applied disciplinary actions, providing ample opportunities for employee growth and development.
  • Encouraged career advancement, educating employees on potential career paths, identifying development needs for team members and recommending promotions where applicable.
  • Demonstrated clear communication with team members in organization, providing precise direction and task specificity.
  • Controlled expenses and boosted profitability by managing food and labor costs.
  • Scheduled and rotated staff for adequate coverage and fair distribution of workload.

Customer Sales Representative

Xfinity Comcast
08.2024 - 11.2024
  • Educated customers on promotional options, sales policies and methods for obtaining desired results from company offerings.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Assisted call-in customers with questions and orders.
  • Described product highlights and benefits to help guide purchasing decisions.
  • Contacted potential customers to capitalize on sales opportunities.
  • Maintained current knowledge of evolving changes in marketplace.
  • Selected correct products based on customer needs, product specifications and applicable regulations.
  • Informed customers of promotions to increase sales productivity and volume.
  • Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
  • Monitored service after sale and implemented quick and effective problem resolutions.

Assistant Store Manager

Uhaul Moving And Storage
04.2023 - 07.2024
  • Maintained positive customer relationships by responding quickly to customer service inquiries.
  • Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
  • Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
  • Processed payments for credit and debit cards and returned proper change for cash transactions.
  • Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Directed dispatching, routing, and tracking of 50 U-Haul trucks.
  • Analyzed and located malfunctions in brakes, motors, switches, and control systems.
  • Inspected and tested equipment to locate worn and damaged parts.
  • Performed diagnostic and troubleshooting procedures to find and identify root causes of mechanical issues.

Lead Packer

ADSI
06.2023 - 03.2024
  • Complied with safety, health, and environmental regulations as prescribed by law.
  • Performed required housekeeping to keep work areas clean such as sweeping floors, putting trash in trash containers and picking up product from floor.
  • Trained new employees on proper packing and labeling techniques and to apply best practices.
  • Inspected items to identify discrepancies and damages and reported to supervisor.
  • Secured items for storage or shipment.
  • Packaged fragile items with cushioning material.
  • Labeled containers, container tags or products.
  • Assembled boxes, cartons and containers to package items.
  • Drove safely at all times to avoid accidents and harm.
  • Managed delivery route for optimal use of time and fuel.
  • Loaded and unloaded packages onto delivery vehicles for proper storage and handling.

Content Supervisor

PuroClean
05.2022 - 05.2023
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Inspected items to identify discrepancies and damages and reported to supervisor.
  • Maintained neat and organized work area to safeguard items and comply with cleanliness standards.
  • Trained new employees on proper packing and labeling techniques and to apply best practices.
  • Counted items to verify accuracy of orders.
  • Labeled containers, container tags or products.
  • Investigated claims by reviewing policy contracts to determine claim coverage based on cause and facts of loss.
  • Prepared sketch of floor plan and roofline and entered data into Xactimate to develop line-by-line item costs of damages.
  • Scoped and photographed properties for defects and damage.
  • Used Xactimate to compile estimates for personal property and structure damage.
  • Identified insurance coverage limitations with thorough examinations of claims documentation and related records.

Assistant Store Manager

Lowes Home Improvment
04.2021 - 04.2022
  • Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
  • Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
  • Provided weekly work schedules to employees to accommodate business demands and vacation requests.
  • Reconciled daily sales transactions to balance and log day-to-day revenue.
  • Walked through store areas to identify and proactively resolve issues negatively impacting operations.
  • Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
  • Rotated merchandise and displays to feature new products and promotions.
  • Created and maintained safe and secure work environments for employees.
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off.

Store Manager

Ruler Foods
01.2017 - 04.2021
  • Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Supervised guests at front counter, answering questions regarding products.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
  • Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
  • Approved regular payroll submissions for employees.
  • Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
  • Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
  • Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
  • Supervised creation of exciting merchandise displays to catch attention of store customers.


Operations Manager

Belk Department Store
10.2011 - 01.2017
  • Identified and resolved unauthorized, unsafe, or ineffective practices.
  • Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
  • Supervised operations staff and kept employees compliant with company policies and procedures.
  • Analyzed and reported on key performance metrics to senior management.
  • Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
  • Integrated warehouse operations with existing and new business processes.
  • Trained new staff on job duties, company policies, and safety procedures for rapid onboarding.
  • Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
  • Conducted inventory counts by adding each item in stock and documenting in computer system.
  • I reconstructed the receiving process for 42 stores, I will be happy to explain.

Education

BBA - Political Science

Colorado Technical University
Colorado Springs, CO

Skills

  • Operational efficiency
  • Collaborative mindset
  • Mentoring
  • Coaching
  • Performance evaluations
  • Goal setting
  • Quality improvement
  • Cash handling
  • Employee training
  • Work Planning and Prioritization
  • Teamwork and collaboration

Timeline

Area Team Leader

Ocean State Job Lot
11.2024 - Current

Customer Sales Representative

Xfinity Comcast
08.2024 - 11.2024

Lead Packer

ADSI
06.2023 - 03.2024

Assistant Store Manager

Uhaul Moving And Storage
04.2023 - 07.2024

Content Supervisor

PuroClean
05.2022 - 05.2023

Assistant Store Manager

Lowes Home Improvment
04.2021 - 04.2022

Store Manager

Ruler Foods
01.2017 - 04.2021

Operations Manager

Belk Department Store
10.2011 - 01.2017

BBA - Political Science

Colorado Technical University

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Rachel Caldwell