Rachel Fagan
Boston
Summary
Administrative professional with background in optimizing office functions and improving organizational efficiency. Known for reliable support and adaptability in dynamic environments. Brings strong organizational skills and attention to detail, fostering effective team collaboration and goal achievement.
Overview
4
4
years of professional experience
Work History
Academic Administrative Specialist II
Dana-Farber Cancer Institute
10.2025 - Current
- Provide high-level administrative support to the Sarcoma Leadership Team, including division Chief and Clinical Director- coordinating calendars, complex scheduling, and meeting logistics to ensure seamless executive-level engagement.
- Serve as main administrative contact; manage calls, mail, supply orders, and maintenance requests.
- Handle departmental correspondence, spreadsheets, and presentations for leadership.
- Process expense reports, reimbursements, and vendor payments; coordinate travel logistics.
- Maintain confidential records and act as liaison between staff, leadership, and external partners.
- Maintain discretion, professional judgment and confidentiality when working with highly sensitive topics (leadership communications, research collaborations, patient-related scheduling).
New Patient Coordinator II
Dana-Farber Cancer Institute
03.2025 - 10.2025
- Managed onboarding for 75-100 new patients monthly, coordinating appointments and documentation.
- Partnered with clinical teams to streamline scheduling and intake workflows, improving efficiency.
- Served as primary contact for patient inquiries and issue resolution. Utilized Salesforce, EPIC, and Microsoft Office Suite to track patient progress and documentation.
- Collaborated with physicians, nurses, and other healthcare providers to ensure timely and accurate patient care.
Lead Bartender / Server
Lucy's American Tavern
01.2022 - 03.2025
- Provided efficient, friendly service in a high-volume restaurant, managing up to 8 tables.
- Trained new hires in service standards and operational procedures, supporting team success.
- Successfully prioritized and managed up to 10 competing tasks daily, enhancing customer satisfaction and team efficiency.
Education
Bachelor of Science - Biology
University of New Hampshire
05-2022
Skills
- Scheduling and calendar management
- Project management
- Interpersonal communication Team collaboration
- Microsoft Office Suite (Word, Excel, PowerPoint)
- Customer service
- Event planning and coordination Attention to detail
- Confidentiality and data privacy Time management
- CRM software (eg, Salesforce, Microsoft Dynamics)
- Customer relations
- Proofreading
- Verbal communication
- Spreadsheet creation
Timeline
Academic Administrative Specialist II
Dana-Farber Cancer Institute
10.2025 - Current
New Patient Coordinator II
Dana-Farber Cancer Institute
03.2025 - 10.2025
Lead Bartender / Server
Lucy's American Tavern
01.2022 - 03.2025
Bachelor of Science - Biology
University of New Hampshire