Summary
Overview
Work History
Education
Skills
LANGUAGES
Timeline
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Rachel Feliz

Chelsea

Summary

Developed instructional strategies and classroom management skills in collaborative educational environment. Demonstrates strong abilities in curriculum design and effective communication techniques. Seeking to transition into new field to apply and expand these transferrable skills.


Experienced with cash handling, customer service, and transaction processing in fast-paced settings. Utilizes strong communication skills and attention to detail to ensure customer satisfaction and operational efficiency. Track record of maintaining accuracy and resolving conflicts smoothly.

Overview

5
5
years of professional experience

Work History

Youth Staff Instructor

East Boston Social Center
06.2024 - 08.2025
  • Maintain a clean class environment
  • Observed and adopted new techniques from skilled instructors and lecturers.
  • Ensuring the safety of all students at all times
  • Create engaging schedules for students to look forward too
  • Actively contributed to staff meetings and professional learning communities, sharing ideas and resources to strengthen overall team performance.
  • Mentored struggling students and provided targeted support, resulting in increased confidence and academic success.
  • Participated in ongoing professional development opportunities to stay current with educational trends and best practices.
  • Organized field trips that connected course content with real-life experiences, enriching student comprehension of subject matter.

Front House

Nick's Place
06.2021 - 08.2023
  • Work register as cashier
  • Clean and sanitize the workspace
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Developed and maintained courteous and effective working relationships.
  • Answer 85+ phone calls a day placing orders
  • Worked effectively in fast-paced environments.

CNA

Chelsea Jewish Lifecare
07.2022 - 09.2022
  • Maintain compassion and positive relations with patients
  • Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
  • Cared for residents in assisted living facility and delivered high-quality support to meet needs.
  • Prepare meals for patients while maintaining each patient's diets.
  • Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
  • Enhanced patient satisfaction by providing compassionate and attentive care.
  • Assisted patients with daily living activities, promoting independence and dignity.

Student Advisor

Reach Program
01.2021 - 06.2021
  • Supervising students
  • Worked with individuals to help understand and overcome personal, social or behavioral problems affecting educational or vocational situations.
  • Set up activities for the the youth
  • Developed strong relationships with faculty members, fostering an environment of collaboration in support of student goals.

Education

Bachelor of Arts - Criminal Justice

University of Massachusetts Dartmouth
05-2027

High school Diploma -

Chelsea High School
05.2023

Skills

  • Cultural sensitivity
  • Great communication skills
  • Able to perform duties with minimal supervision
  • I am also very skilled in administration support & phone etiquette
  • Attendance monitoring
  • Diverse student populations
  • Mentoring the youth
  • Collaborative team player
  • Student engagement
  • Teaching strategies
  • Classroom management
  • Lesson planning

LANGUAGES

English
Spanish

Timeline

Youth Staff Instructor

East Boston Social Center
06.2024 - 08.2025

CNA

Chelsea Jewish Lifecare
07.2022 - 09.2022

Front House

Nick's Place
06.2021 - 08.2023

Student Advisor

Reach Program
01.2021 - 06.2021

Bachelor of Arts - Criminal Justice

University of Massachusetts Dartmouth

High school Diploma -

Chelsea High School

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Rachel Feliz