Rachelle (Shelley) Letendre
Palmer
Summary
Dynamic Clinical Audiologist with extensive experience at ENT Surgeons of Western New England, LLC, specializing in hearing aid dispensing and patient education. Proven track record in enhancing patient satisfaction through exceptional service and effective communication. Skilled in diagnostic audiology and committed to optimizing clinic workflows for improved patient outcomes.
Overview
26
26
years of professional experience
Work History
Clinical Audiologist
ENT Surgeons of Western New England, LLC
05.1999 - Current
- Assessed patients' hearing abilities using audiometric testing equipment.
- Assisted in administering hearing aids and fitting devices to enhance patient outcomes.
- Educated patients on auditory health and preventive care strategies.
- Documented patient interactions and treatment plans within electronic health records system.
- Engaged in continuing education to stay updated on industry advancements and best practices.
- Provided administrative support in scheduling appointments and managing patient inquiries.
- Provided exceptional customer service to all clients throughout their audiology journey, resulting in increased patient retention and positive word-of-mouth referrals.
- Enhanced patient satisfaction through the provision of high-quality hearing aid fittings and adjustments.
- Mentored audiology students during clinical rotations, providing guidance on best practices and professional development opportunities.
- Optimized clinic workflow by developing and implementing efficient record-keeping systems for patient data management.
Education
Au.D. - Audiology
A.T. Still University
Mesa, AZ08-2017
Skills
- Hearing aid verification
- Hearing aid dispensing
- Maintaining patient records
- Teamwork and collaboration
- Time management
- Attention to detail
- Multitasking
- Reliability
- Excellent communication
- Organizational skills
- Otoacoustic emissions testing
- Assistive listening devices
- Sound field testing
- Diagnostic audiology
Timeline
Clinical Audiologist
ENT Surgeons of Western New England, LLC
05.1999 - Current
Au.D. - Audiology
A.T. Still University
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