RACHEL NZINGA MANGWEJI
Brookline
Summary
Motivated and enthusiastic individual with a strong academic background, dedicated to succeeding in any given environment. Demonstrates responsibility, friendliness, loyalty, kindness, and a strong work ethic. Known for improving performance efficiently and delivering on expectations with speed and accuracy. Customer Service Representative with top-notch skills in oral and written communication, active listening, and analytical problem-solving. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, and providing customized solutions to build loyalty. Energetic Crew Member offering outstanding skills in customer service, food safety, and inventory restocking. Well-trained in operating kitchen equipment to prepare food and complete sales. Customer-focused food service worker devoted to meeting team and customer needs.
Overview
14
14
years of professional experience
Work History
Customer Agent/ Marketing Agent
Abbe glasses online store china
01.2021 - 05.2024
- Managed high call volumes under pressure, mainlining composure and professionalism at all times.
- Identified, monitored and resolved potential problematic customer issues.
- Developed solutions for customer independently and with manager.
- Exceeded performance metrics consistently while maintaining high-quality service delivery standards.
- Supported cross-functional collaboration by liaising with other departments on behalf of customers when necessary.
- Acquired, developed and frequently serviced over 100 new accounts.
Online French Teacher
French made easy school china
03.2020 - 12.2020
- Managed an online classroom of diverse learners, about 20 learners, effectively addressing individual needs and fostering a collaborative learning environment.
Registration Officer
Jiangsu university annual life builder's conference
09.2014 - 09.2015
- Streamlined registration processes by implementing efficient digital systems and reducing paperwork.
- Welcomed as many as 200 students during the conference, directing to appropriate departments within facility and coordinating assistance with transportation.
Sale Associate
Nzinga fils Store Congo
06.2012 - 12.2012
- Built relationships with customers to encourage repeat business.
- Managed approximately 50 incoming calls , exchanges and refunds in accordance with store policy.
- Maintained a calm demeanor and professionally handled issues in busy, high-stress environments.
Intern
Snel Congo
06.2010 - 09.2010
- Assist with relay and control design, work with computer software streamlined operations and prioritized tasks, allowing senior staff to increase revenue by 25%.
- Gained valuable experience working within a specific industry, applying learned concepts directly into relevant work situations.
- Gained hands-on experience in various software programs, increasing proficiency and expanding technical skill set.
- Sorted and organized files, spreadsheets, and reports.
Education
MBA - Business Administration
Jiangsu University
Zhenjiang, China06.2021
Bachelor of Science - Civil Engineering
Jiangsu University
Zhenjiang, China06.2018
Skills
- Customer Service
- Teamwork and Collaboration
- Time Management
- Problem-Solving
- Clear Communication
- Self-discipline
Languages
Excellent in English
Excellent in French
Good in Swahili
Good in Chinese
Training and professional development
- 10th Architecture Festival (Zhenjiang, China) 13th - 15th May,2019
- Civil Engineering Structure Innovation (Zhenjiang, China) 5th - 10th Febuary,2019
- The 6th Sino-Foreign Postgraduate Research Forum of Jiangsu University 22nd November 2018
- The Life builder's Conference (Zhenjiang, China) 7th -9th November,2018
- National Innovation Contest for Intelligent Construction and management (Zhenjiang, China) 8th -12th May,2017
- Mobilization meeting of the first innovation entrepreneurship practices competition in management (Zhenjiang, China) 14th-16th December, 2016
- Trainee - Teaching Modules, Leadership & Conflict Management Course in Schools
- Trainee - 2014 Springboard Road Show Conference on Investment, Planning, Entrepreneurship and Corporate excellence - Jiangsu University Sino Conference
References
Will be provided on request
Timeline
Customer Agent/ Marketing Agent
Abbe glasses online store china
01.2021 - 05.2024
Online French Teacher
French made easy school china
03.2020 - 12.2020
Registration Officer
Jiangsu university annual life builder's conference
09.2014 - 09.2015
Sale Associate
Nzinga fils Store Congo
06.2012 - 12.2012
Intern
Snel Congo
06.2010 - 09.2010
MBA - Business Administration
Jiangsu University
Bachelor of Science - Civil Engineering
Jiangsu University
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