Rachid Brahmi
Casablanca
Summary
Dynamic Partner Manager at Dell Technologies with a proven track record in driving results through strategic operations and capacity planning. Skilled in analytical decision-making and people management, I have successfully optimized workforce strategies, enhancing efficiency and scalability while supporting sustainable growth initiatives. Committed to fostering collaboration across teams to achieve organizational goals.
Overview
19
19
years of professional experience
Work History
Partner Manager
Dell Technologies
10.2024 - 08.2025
- AMER regional leader handling startegic operations and contacts support,
- Managed and monitored demand and capacity planning for technical support organization, ensuring alignment between business needs and operational resources.
- Partnered with leadership teams to support modernization and digitalization initiatives, enabling improved scalability and efficiency.
- Collaborated with cross-functional teams to design and implement strategies that optimized Staffing levels through scalable workforce strategies that align with organizational goals
- Supported long-term planning efforts to strengthen partner ecosystems and drive sustainable growth.
Technical Support Manager
Dell Technologies
07.2022 - 10.2024
- Managed the Out-of-Warranty Support Team, accountable for both customer experience and financial performance, including revenue and margin targets.
- Led a team of 24 engineers, coaching and developing staff to meet both technical KPIs and financial objectives.
- Partnered with sales and finance teams to align support offerings with overall business strategy, ensuring sustainable growth and customer retention..
- Collaborated with product and engineering teams to escalate and resolve critical incidents.
- Trained and mentored staff on troubleshooting methodologies, customer communication, sales process and escalation management.
Resource Advisor Capacity Planner
Dell Technologies
11.2017 - 07.2022
- Experienced in demand forecasting, workforce planning, and resource management
- Skilled in capacity modeling, scenario planning, and performance analysis
- Proven ability to balance supply and demand while minimizing costs and risks
- Strong collaboration with operations, finance, and leadership teams to align capacity with business goals
- Adept at using data-driven insights to drive efficiency and scalability
Resource Management Senior Analyst Supply Planning
Dell Technologies
05.2014 - 11.2017
- Expertise in demand forecasting, supply planning, and workforce optimization at a senior level
- Developed and implemented capacity models to align supply with fluctuating business demand
- Delivered insights through data analysis to improve utilization, reduce costs, and increase efficiency
- Partnered with leadership, finance, and operations to ensure resource planning supports business goals
- Experienced in scenario modeling, risk management, and long-term strategic planning
- Skilled in advanced reporting tools and analytics to support data-driven decision-making
Mission Manager
Dell Technologies
03.2013 - 05.2014
Coach and Trainer
Dell Technologies
01.2010 - 02.2013
Technical Specialist
Dell Technologies
06.2006 - 01.2010
Education
Pro Coach Certificat - Professional Coaching
Pro Coach Certificat
Casablanca05-2013
Second Level - Spanish Language And Literature
University Hassan 2 of Human Sciences And Literature
Casablanca06-2003
Associate Degree in Information Systems / IT Manag - Computer And Information Sciences
IPC Institut
Casablanca06-2003
High School Diploma -
Lycée Moulay-Abdellah
Casablanca06-1999
Skills
People Management
Project Management
Driving Results
Staff Development
Analytical Skills
Organizational Skills
Networking & collaboration
Paradox Management
Effective communication and presentation Skills
Timeline
Partner Manager
Dell Technologies
10.2024 - 08.2025
Technical Support Manager
Dell Technologies
07.2022 - 10.2024
Resource Advisor Capacity Planner
Dell Technologies
11.2017 - 07.2022
Resource Management Senior Analyst Supply Planning
Dell Technologies
05.2014 - 11.2017
Mission Manager
Dell Technologies
03.2013 - 05.2014
Coach and Trainer
Dell Technologies
01.2010 - 02.2013
Technical Specialist
Dell Technologies
06.2006 - 01.2010
Pro Coach Certificat - Professional Coaching
Pro Coach Certificat
Second Level - Spanish Language And Literature
University Hassan 2 of Human Sciences And Literature
Associate Degree in Information Systems / IT Manag - Computer And Information Sciences
IPC Institut
High School Diploma -
Lycée Moulay-Abdellah
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