Summary
Overview
Work History
Education
Skills
Timeline
Generic
Rachid Brahmi

Rachid Brahmi

Casablanca

Summary

Dynamic Partner Manager at Dell Technologies with a proven track record in driving results through strategic operations and capacity planning. Skilled in analytical decision-making and people management, I have successfully optimized workforce strategies, enhancing efficiency and scalability while supporting sustainable growth initiatives. Committed to fostering collaboration across teams to achieve organizational goals.

Overview

19
19
years of professional experience

Work History

Partner Manager

Dell Technologies
10.2024 - 08.2025
  • AMER regional leader handling startegic operations and contacts support,
  • Managed and monitored demand and capacity planning for technical support organization, ensuring alignment between business needs and operational resources.
  • Partnered with leadership teams to support modernization and digitalization initiatives, enabling improved scalability and efficiency.
  • Collaborated with cross-functional teams to design and implement strategies that optimized Staffing levels through scalable workforce strategies that align with organizational goals
  • Supported long-term planning efforts to strengthen partner ecosystems and drive sustainable growth.

Technical Support Manager

Dell Technologies
07.2022 - 10.2024
  • Managed the Out-of-Warranty Support Team, accountable for both customer experience and financial performance, including revenue and margin targets.
  • Led a team of 24 engineers, coaching and developing staff to meet both technical KPIs and financial objectives.
  • Partnered with sales and finance teams to align support offerings with overall business strategy, ensuring sustainable growth and customer retention..
  • Collaborated with product and engineering teams to escalate and resolve critical incidents.
  • Trained and mentored staff on troubleshooting methodologies, customer communication, sales process and escalation management.

Resource Advisor Capacity Planner

Dell Technologies
11.2017 - 07.2022
  • Experienced in demand forecasting, workforce planning, and resource management
  • Skilled in capacity modeling, scenario planning, and performance analysis
  • Proven ability to balance supply and demand while minimizing costs and risks
  • Strong collaboration with operations, finance, and leadership teams to align capacity with business goals
  • Adept at using data-driven insights to drive efficiency and scalability

Resource Management Senior Analyst Supply Planning

Dell Technologies
05.2014 - 11.2017
  • Expertise in demand forecasting, supply planning, and workforce optimization at a senior level
  • Developed and implemented capacity models to align supply with fluctuating business demand
  • Delivered insights through data analysis to improve utilization, reduce costs, and increase efficiency
  • Partnered with leadership, finance, and operations to ensure resource planning supports business goals
  • Experienced in scenario modeling, risk management, and long-term strategic planning
  • Skilled in advanced reporting tools and analytics to support data-driven decision-making


Mission Manager

Dell Technologies
03.2013 - 05.2014

Coach and Trainer

Dell Technologies
01.2010 - 02.2013

Technical Specialist

Dell Technologies
06.2006 - 01.2010

Education

Pro Coach Certificat - Professional Coaching

Pro Coach Certificat
Casablanca
05-2013

Second Level - Spanish Language And Literature

University Hassan 2 of Human Sciences And Literature
Casablanca
06-2003

Associate Degree in Information Systems / IT Manag - Computer And Information Sciences

IPC Institut
Casablanca
06-2003

High School Diploma -

Lycée Moulay-Abdellah
Casablanca
06-1999

Skills

    People Management

    Project Management

    Driving Results

    Staff Development

    Analytical Skills

    Organizational Skills

    Networking & collaboration

    Paradox Management

    Effective communication and presentation Skills

Timeline

Partner Manager

Dell Technologies
10.2024 - 08.2025

Technical Support Manager

Dell Technologies
07.2022 - 10.2024

Resource Advisor Capacity Planner

Dell Technologies
11.2017 - 07.2022

Resource Management Senior Analyst Supply Planning

Dell Technologies
05.2014 - 11.2017

Mission Manager

Dell Technologies
03.2013 - 05.2014

Coach and Trainer

Dell Technologies
01.2010 - 02.2013

Technical Specialist

Dell Technologies
06.2006 - 01.2010

Pro Coach Certificat - Professional Coaching

Pro Coach Certificat

Second Level - Spanish Language And Literature

University Hassan 2 of Human Sciences And Literature

Associate Degree in Information Systems / IT Manag - Computer And Information Sciences

IPC Institut

High School Diploma -

Lycée Moulay-Abdellah
Rachid Brahmi