Rachid Mouzoun
Meknes
Summary
I’ve been passionate about football since I was a child, playing the game like many others growing up. Becoming a professional player was my dream, but unfortunately, I couldn’t pursue it due to an ACL injury. However, this challenge opened a new door for me — I became deeply inspired by the tactical side of the game, especially after watching how Pep Guardiola’s teams play such beautiful and intelligent football. This led me to complete a certificate in Tactical Video Analysis with the Barça Innovation Hub, where I learned how to break down matches, study formations, and understand team structures. I'm now eager to develop further as a coach, combining my passion, personal journey, and tactical knowledge to make a meaningful impact in football.
Overview
9
9
years of professional experience
Work History
Email Marketing
Team Leader
09.2019 - Current
- As a Team Leader in email marketing, I oversee a team responsible for planning, executing, and optimising email campaigns. I ensure that every team member clearly understands their tasks and deadlines while maintaining a strong focus on performance.
Main Responsibilities:
_ Organising and supervising the email marketing team
_ Assigning tasks and coordinating day-to-day activities
_ Monitoring the creation, testing, and scheduling of email campaigns
_ Improved conversion rates with the design and distribution of eye-catching email marketing materials.
_ Ensuring quality control and compliance with branding guidelines
_ Analysing performance metrics (open rate, CTR, bounce rate, etc.) and identifying areas of improvement
_ Managing databases and ensuring GDPR/email marketing compliance
_ Training and supporting team members to improve productivity and skills
Insurance Agent
Agent
03.2016 - 11.2016
- Educated clients on the importance of adequate insurance coverage, fostering trust and loyalty among the existing client base.
- Cross-sold insurance products to existing clients to reach sales targets.
- Prepared and reviewed insurance applications to verify compliance with regulations.
- Built relationships with clients using active listening and issue resolution to provide excellent service.
- Negotiated with insurance underwriters to obtain better coverage and improved rates for clients.
Insurance Agent
Training
01.2016 - 03.2016
- Built strong relationships with clients through consistent communication and excellent customer service.
- Responded to customer calls swiftly to resolve issues and answer questions.
- Efficiently managed policy renewals, ensuring timely processing and accurate coverage updates.
- Maintained high standards of customer service by building relationships with clients.
Education
Certificate in Football Tactical Analyst
Barça Innovation Hub
Barcelona03-2023
Computer Networking
Elit3000
Meknes12-2016
High School Diploma -
Zitoun High School
Meknes06-2012
Skills
- Team Leadership
- Task Delegation
- Time Management
- Communication & Coordination
- Problem Solving
- Strategic Thinking
- Adaptability
- Attention to Detail
- Multitasking
- Conflict Resolution
Languages
English
Intermediate (B1)
French
Beginner (A1)
Arabic
Bilingual or Proficient (C2)
German
Elementary (A2)
Timeline
Email Marketing
Team Leader
09.2019 - Current
Insurance Agent
Agent
03.2016 - 11.2016
Insurance Agent
Training
01.2016 - 03.2016
Certificate in Football Tactical Analyst
Barça Innovation Hub
Computer Networking
Elit3000
High School Diploma -
Zitoun High School
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