Rachida Ibnoukacemi
Rabat
Summary
Proven Project Assistant at Crcc Fund, adept in administrative support and client relationships, significantly enhanced project delivery and customer satisfaction. Leveraged research abilities and Microsoft Visio expertise to streamline processes, mentor junior staff, and achieve strategic goals. Demonstrates exceptional teamwork and documentation skills, driving project success and operational efficiency. Professional Project Management Specialist with experience working with teams to accomplish short- and long-term project goals. Managed budgets and monitored project costs.
Overview
10
10
years of professional experience
2
2
years of post-secondary education
Work History
Project Manager
Crcc Fund
02.2023 - Current
- Completed multiple tasks simultaneously to optimize project completion.
- Maintained a high level of accuracy in all project documentation, ensuring consistency and clarity throughout the lifecycle of projects.
- Enhanced team communication by organizing and maintaining accurate documentation of meeting notes, action items, and followups.
- Maintained a well-organized document repository for easy access to vital information during the lifecycle of projects.
- Created and updated records and files to maintain document compliance.
- Handled administrative duties, filing, and errands.
- Developed strong working relationships with clients by providing exceptional customer service and meeting their needs during project delivery.
- Performed work according to project schedules and established quality standards.
- Offered technical support and troubleshot issues to enhance office productivity.
- Led project planning sessions, aligning team objectives with organizational goals.
- Managed cross-functional teams to ensure timely delivery of project milestones.
- Identified process improvement opportunities, enhancing project efficiency by streamlining workflows.
- Analyzed project risks, implementing mitigation strategies to minimize impact on timelines.
- Coordinated resource allocation, optimizing team performance across concurrent projects.
- Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
- Planned, designed, and scheduled phases for large projects.
- Met project deadlines without sacrificing build quality or workplace safety.
- Developed comprehensive project plans with clear timelines, milestones, and budget requirements, ensuring timely delivery of high-quality results.
- Delivered exceptional customer satisfaction by proactively addressing client concerns and meeting or exceeding expectations throughout the engagement process.
Administrative and Commercial Assistant,
CRCC Morocco
01.2021 - 01.2022
- Enhanced client satisfaction by providing timely and accurate updates on project progress and addressing concerns effectively.
- Provided technical support during pre-construction phases, including site evaluation studies, helping identify potential challenges before they became critical issues later on.
- Conducted thorough market research to provide valuable insights for strategic decisionmaking.
- Enhanced team productivity through effective resource allocation and workload management strategies.
- Trained and mentored junior engineers, providing guidance and direction.
- Documented and developed engineering procedures and processes.
- Conducted research to identify and evaluate new technologies and concepts.
- Engaged with customers to build business relationships.
- Developed knowledge of company products and services to make suggestions according to customer needs.
- Verified work aligned with service levels agreed and client requirements.
- Worked with senior management to initiate new projects and assist in various processes.
Education
High School Diploma -
Doghmi
TemaraChinese Studies
Mohammed 5 University
Rabat, Morocco06.2020
Bachelor of Science - Precision Production Trades
Ofppt
Rabat, Morocco06.2017
-
中大学
China 02.2014 - 07.2016
Skills
Administrative Support
Research abilities
Team Support
Meeting Coordination
Project Management
Client Relationships
Telephone Etiquette
Documentation And Reporting
Customer Relationship Management
Microsoft Visio
Languages
Arabic
Native language
English
Bilingual or Proficient (C2)
French
Proficient
C2
Chinese (Mandarin)
Bilingual or Proficient (C2)
hobbies
swimming, travel, theater, sport
Timeline
Project Manager
Crcc Fund
02.2023 - Current
Administrative and Commercial Assistant,
CRCC Morocco
01.2021 - 01.2022
-
中大学
02.2014 - 07.2016
High School Diploma -
Doghmi
Chinese Studies
Mohammed 5 University
Bachelor of Science - Precision Production Trades
Ofppt