Radames Kylyshbekov
Malden
Summary
*Club Lounge Attendant and Server within a year of successful performance in high-volume service industry roles. Excellent command of craft cocktails, beer and wine recommendations and accurate cash handling.
*Customer-centered Bellman offering profound experience interacting with sophisticated clientele. Great at prioritizing tasks and resolving issues with calm demeanor and timely solutions. Effective communicator with proven history of tact, diplomacy, and professionalism.
Overview
1
1
year of professional experience
Work History
VIP Lounge Server
The Ritz-Carlton Bachelor Gulch
06.2023 - 09.2023
- Collected cash payments, provided accurate change, calculated tips and balanced cash tills at end of shift
- Promoted craft cocktail menu and answered questions regarding ingredients and preparation
- Assisted bartenders and barbacks with refilling ice, transferring beer kegs and restocking bottles
- Processed beverage and food orders using POS system
- Delivered top-quality service with personable greetings and swift acknowledgment of in-house guests and VIPs
- Cleaned and sanitized frequently used areas and surfaces, including tables, countertops and work areas
- Checked patron identification to verify proper drinking age
- Monitored guest behavior and limited service to prevent over-consumption
- Created welcoming and guest-centered environment by addressing complaints quickly to provide resolution
- Supported team members by regularly restocking supplies during slow periods
- Greeted new guests and took beverage orders, focusing on quick and accurate service
- Offered standing guests hors d'oeuvres and beverages from trays
- Maintained polished personal appearance meeting team and venue standards.
Bell Attendant
Port-O-Call Hotel
05.2022 - 09.2022
- Contributed to hotel safety standards by reporting any suspicious activity or security concerns to management immediately.
- Collaborated with front desk staff to ensure seamless communication regarding guest needs and preferences.
- Supported event set-up and tear-down efforts as needed, contributing to successful functions held at the hotel.
- Improved overall guest satisfaction by providing personalized recommendations for local attractions, dining options, and events.
Education
Bachelor of Arts (B.A.) - Musical Engineering -
Kazakh National University of Arts
06.2023
Skills
- Hospitality and accommodation
- Order management
- Craft cocktails
- Cleaning and sanitization
- Complaint resolution
- Guest relations
- Problem solving
- Customer service
- Team work
- Ability to Follow Directions
- Team player attitude
- Reliability and punctuality
- Hotel operations understanding
- Initiative and Self-Motivation
- Positive demeanor
- Stress Tolerance
- Professional Appearance
- Knowledge of local area
- Emergency response readiness
- Lost and found procedures
- Cross-cultural sensitivity
- Concierge services familiarity
- Proper luggage handling
- Ticketing and booking experience
- Heavy Lifting
- Guest Services
References
Alexander Takata, Director of Guest Relations, The Ritz-Carlton Bachelor Gulch
Languages
English
Native or Bilingual
Russian
Native or Bilingual
Kazakh
Native or Bilingual
Turkish
Limited Working
Timeline
VIP Lounge Server
The Ritz-Carlton Bachelor Gulch
06.2023 - 09.2023
Bell Attendant
Port-O-Call Hotel
05.2022 - 09.2022
Bachelor of Arts (B.A.) - Musical Engineering -
Kazakh National University of Arts
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