Rafael G Deltoro
Fitchburg
Summary
Guest-focused hospitality and healthcare professional with leadership experience in fast-paced food service and emergency medical environments. Proven strengths in customer service, cash handling, team leadership, sanitation, multitasking, and staying calm under pressure. Bilingual in English and Spanish with a strong record of reliability, professionalism, and high-volume service. Recently TIPS certified and seeking an opportunity to transition from serving into bartending.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Patient Care Technician
Emerson Health Emergency Department
Concord, MA
03.2024 - Current
- Delivered calm, professional service in a fast-paced high-pressure environment
- Prioritized multiple urgent tasks while maintaining excellent patient and family experience
- Communicated clearly with diverse individuals during stressful situations
- Maintained strict sanitation, cleanliness, and safety standards
- Collaborated with interdisciplinary teams to ensure smooth workflow during high-volume periods
Shift Leader
Dunkin’
Fitchburg, MA
09.2020 - 01.2021
- Supervised daily operations in a high-volume service environment
- Processed cash and card transactions accurately during peak rushes
- Resolved guest concerns quickly and professionally
- Trained and coached new employees on service standards and cleanliness
- Restocked stations and maintained smooth shift transitions
Shift Leader
Cold Stone Creamery
Leominster, MA
10.2018 - 04.2019
- Delivered engaging customer service and personalized recommendations
- Managed workflow during busy service periods
- Trained new staff on POS procedures and service expectations
- Maintained clean, organized, guest-ready workstations
- Increased guest satisfaction through friendly, energetic service
Education
High School Diploma -
Fitchburg High School
05.2020
Biology
Mount Wachusett Community College
Skills
- High-volume customer service
- Cash handling & POS systems
- Shift leadership
- Conflict resolution
- Team training
- Inventory restocking
- Sanitation & safety compliance
- Multitasking under pressure
- Upselling & guest engagement
- English / Spanish bilingual
Certification
- BLS Certified
- TIPS Alcohol Server Certification (In Progress)
Timeline
Patient Care Technician
Emerson Health Emergency Department
03.2024 - Current
Shift Leader
Dunkin’
09.2020 - 01.2021
Shift Leader
Cold Stone Creamery
10.2018 - 04.2019
High School Diploma -
Fitchburg High School
Biology
Mount Wachusett Community College