Rafael Landrau
Springfield
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Customer-focused individual with a passion for delivering exceptional service. Strong interpersonal skills with a talent for effectively addressing concerns. Committed to improving customer satisfaction and driving positive outcomes.
Overview
15
15
years of professional experience
2026
2026
years of post-secondary education
Work History
Professional/ Commercial auto detailer and window
True Craft Details
Windsor Locks
10.2022 - Current
- Auto detailing interior and exterior
- Window tinting
- Airport taxi driver
- Completed day-to-day duties accurately and efficiently.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Identified needs of customers promptly and efficiently.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
Auto detailing/ Auto body prepping
Mastriannis Auto body
Springfield
07.2019 - 12.2022
- Wet sanding
- Paint corrections
- Auto detailing
Mechanical Engineer
Country Nissan
Hadley
05.2011 - 10.2018
- Mechanical
- State inspection
- Brakes
- Oil changes
- Advanced mechanical technician
Education
Rafael Landrau Putnam Vocational High School
Springfield, MASkills
- Auto detailing
- Window tinting
- Customer relationship management
- Vehicle inspection
- Parts ordering
- Effective communication
- Attention to detail
- Service orientation
- Task prioritization
- Innovative thinking
- [Equipment] operation
- FLUENT IN Spanish
- Maintenance & repair
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Timeline
Professional/ Commercial auto detailer and window
True Craft Details
10.2022 - Current
Auto detailing/ Auto body prepping
Mastriannis Auto body
07.2019 - 12.2022
Mechanical Engineer
Country Nissan
05.2011 - 10.2018
Rafael Landrau Putnam Vocational High School