Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Rafael Villatoro

Lynn

Summary

Hospitality professional with strong track record in delivering exceptional service in restaurant settings. Adept at managing multiple tasks efficiently while ensuring positive dining experience for all guests. Known for excellent communication and teamwork, consistently adapting to shifting priorities to achieve high standards of service. Dependable and focused on creating welcoming environment for patrons.

Overview

12
12
years of professional experience

Work History

Restaurant Server

Pyramid Hotel Group
04.2013 - 04.2025
  • Maintained a clean and welcoming dining environment for guest comfort and enjoyment.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Managed cash transactions accurately with attention to detail, minimizing discrepancies in daily reports.
  • Trained new hires on restaurant policies, procedures, and exceptional customer service standards.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.

Education

High School Diploma -

Lynn Classical High School
Lynn, MA

Skills

  • Customer Service
  • Food Safety
  • Time Management
  • POS Systems
      • Team Collaboration
      • Upselling Techniques
      • Event Coordination
      • Multi-Tasking

    Languages

    English
    Native or Bilingual
    Spanish
    Native or Bilingual

    Timeline

    Restaurant Server

    Pyramid Hotel Group
    04.2013 - 04.2025

    High School Diploma -

    Lynn Classical High School

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