RAILEENEZ MALDONADO
Worcester
Summary
Property management expert with significant experience at Cirrus Apartments, specializing in tenant relations and occupancy optimization. Demonstrated success in improving resident satisfaction through outstanding customer service and adept conflict resolution. Bilingual in English and Spanish, proficient in Yardi software, dedicated to operational excellence and financial performance. Property Manager focused on satisfying tenants and maintaining high occupancy rates. Reports any major issues to property owners and takes initiative in finding workable solutions. Autonomous when minor issues on-site arise. Skilled property management professional experienced in tenant relations, office management and maintenance coordination. Successful at balancing tenants' rights with business considerations to achieve financial targets. Excellent interpersonal, communication, and leadership abilities.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Assistant Property Manager
Cirrus Apartments - Inland Real Estate Group LLC
Ashland
09.2023 - Current
- Maintained the highest standards of personal and professional integrity while adhering to company policies, procedures, and applicable laws and regulations.
- Delivered exceptional resident experiences, focusing on first and last impressions and handling concerns with a positive, customer service-driven approach.
- Communicated regularly with residents regarding community events and potential disruptions, ensuring transparency and proactive engagement.
- Conducted periodic inspections with current residents and completed courtesy calls for recent move-ins and move-outs.
- Utilized targeted marketing strategies to attract prospective residents, conducted property tours, and managed leasing inquiries and paperwork.
- Collaborated with the leasing team to achieve occupancy goals and evaluated staff techniques for efficiency and effectiveness.
- Monitored and analyzed key metrics such as traffic, conversion rates, and renewal data to inform decision-making and report on performance.
- Supported financial goals by operating in the owner’s best interest and maintaining accurate records of all transactions, including rent rolls, delinquencies, and resident changes.
- Ensured timely collection, posting, and depositing of rents, late fees, and charges.
- Maintained community appearance by identifying and coordinating timely repairs and ensuring models and vacant units were market-ready.
- Updated and verified make-ready boards daily to reflect accurate unit status.
- Assisted the Property Manager in training, onboarding, and motivating on-site staff, reinforcing policies and operational procedures.
- Performed additional duties as assigned to support overall property performance and resident satisfaction.
Property Manager
Worcester Common Ground
Worcester
09.2022 - 09.2023
- Oversee the day to day of office employees & maintenance staff
- Attending court with residents & Meeting with residents
- Sending out 30-day notices
- Maintaining communication with lawyers
- Helping residents apply for rental assistance
Property Administrator
Lincoln Village Apartment
Worcester
12.2018 - 09.2022
- Supervising and Training Collections Staff
- Oversee the day to day of office employees
- Posting rent check & Subsidy payments
- Attending court with residents & Meeting with residents
- Sending out 30-day notices
- Oversee the collections department & send all reports to corporate
- Maintaining communication with lawyers
- Helping residents apply for rental assistance
- Completing payroll
Education
High School Diploma -
Doherty Memorial High School
Worcester, MA06-2017
Skills
- Bilingual (English & Spanish)
- Property management and administration
- Accounts payable and receivable
- Yardi software proficiency
- Tenant relations and lease administration
- Customer service excellence
- Team leadership and training
- Conflict resolution strategies
- Property inspections and maintenance
- Marketing and advertising initiatives
- Activity planning and coordination
- Payment collection and management
- Cash management practices
- Security deposit handling
- Onsite property tours
- Eviction coordination processes
- Accounting operations oversight
- Administrative support functions
- Tenant issue resolution strategies
- Occupancy management techniques
Certification
C3P Low-Income Housing Tax Credit Certified
Professional References
- Ron Cote, 413-244-1546, Senior Property Manager, Lincoln Village Apartments
- Giovanni Ayala, 774-364-4603, Real Estate Asset Manager, Worcester Common Ground
- Regina DeJesus, 774-329-6859, Property Manager, Malden Gardens & Pleasant Plaza
Languages
English
Professional
Spanish
Professional
References
References available upon request.
Timeline
Assistant Property Manager
Cirrus Apartments - Inland Real Estate Group LLC
09.2023 - Current
Property Manager
Worcester Common Ground
09.2022 - 09.2023
Property Administrator
Lincoln Village Apartment
12.2018 - 09.2022
High School Diploma -
Doherty Memorial High School
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