RAJAA MAAROUF
Casablanca
Summary
As an optimistic and enthusiastic professional with a proven track record in project management, events planning, and customer service, I thrive in creating positive work environments that foster collaboration and creativity. My strong presentation skills and proactive attitude have enabled me to excel in driving marketing initiatives and delivering exceptional customer experiences. With a passion for connecting with people and a keen eye for strategic planning, I am eager to leverage my skills and experiences in brand management to contribute effectively to Procter & Gamble's marketing endeavors and drive business growth.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Lead Concierge
Morocco Riads and Beyond
FLORIDA
06.2023 - Current
- Proactively contacted and engaged potential clients through CRM, resulting in increased leads
- Collaborated with travel designers, providing essential client insights for effective travel planning
- Generated and analyzed sales reports, aiding strategic decision-making
- Ensured exceptional customer experience through prompt issue resolution and tailored recommendations
- Analyzed customer feedback, contributing to service improvements
- Maintained high standards of customer service and professionalism.
Account Manager
Amazing Morocco
CASABLANCA
03.2020 - 06.2023
- Handle the launching of a new platform B2C
- Prepare website design and platform content (Activities & Experience)
- Run reports of platform bookings confirmation B2B
- Extract the error ratios of the platform
- Contact the channel managers for contracts
- Collaborate with IT department for the mapping
- Prepare quotations and manage offers pricing
- Negotiate contracts with suppliers
- Run reports, business plans and Newsletters
- Develop itineraries and experiences to enhance guest experiences
- Prepare seasonal promotions
- Prepare website and platform content.
Incoming Manager
Alizés Global
CASABLANCA
10.2019 - 02.2020
- Prospect new clients and markets
- Elaborate Marketing Plan
- Producing promotional tours and Excursions
- Preparing seasonal promotions
- Developing process improvements and long-term business strategies through analysis of customer feedback
- Ensuring a high-performing customer service
- Resolving of any issues on the clients' site and cooperation.
Operation Supervisor
Rida International Travel & Tourism
CASABLANCA
04.2018 - 09.2019
- In Charge of Chinese Market
- Developed tour programming to enhance guest experiences
- Built personal relationships with guests to promote positive experiences
- Managed quality assurance program, including on-site evaluations
- Organized memorable travel itineraries and vacations for high-level clients
- Handle client's requests, prepare quotations, programs & offers, and follow up
- Book the hotels & restaurants
- Prepare guaranteed departure programs.
Sales Operating Agent
RAM Handling
Nouaceur, CASABLANCA
07.2017 - 03.2018
- Used the airline computer system to create airline tickets and boarding passes
- Provided passenger assistance at ticket counter and gate areas by issuing tickets, checking baggage and assigning seats
- Coordinated with ramp agents to successfully store, remove and transport customer baggage
- Verified identification and travel documents to efficiently board passengers
- Operated PA system to make announcements regarding flight activity
- Informed clients of essential travel information, such as travel times, transportation connections, medical and visa requirements to facilitate quality service.
Internship Student
Silvestri Media
CASABLANCA
06.2016 - 07.2016
- Helped with administrative support, including managing incoming calls, coordinating files and sorting mail
- Produced high-quality documents, spreadsheets and presentations for internal and customer-facing needs
- Kept physical files and digitized records organized for easy updating and retrieval by authorized team members.
Education
Bachelor Degree - Marketing & Business Skills
ENCG
Casablanca06.2017
Senior Technician Degree - Business Management
EST
06.2016
Baccalaureate Degree - Economics & Management
El Madina
06.2014
Skills
- Travel Planning
- Communication
- Marketing & Sales
- Problem Solving
- Staff Management
- Project Planning
- Market Research
- Promotional Planning
- Budget Planning
- MS Office
Personal Information
Date of Birth: 04/16/96
Languages
- English, Fluent
- French, Fluent
- Arabic, Native
Hobbies and Interests
Practice Yoga & Travel
Languages
Arabic
First Language
English
Proficient (C2)
C2
French
Proficient (C2)
C2
Affiliations
- Travel Enthusiast: Passionate about exploring new cultures, cuisines, and destinations, fostering a global perspective and adaptability.
- Volunteer Work: Engage in volunteer activities, such as community service projects or charity events, demonstrating a commitment to giving back to society.
- Reading: Enjoy reading books on topics related to marketing, leadership, and personal development, enhancing knowledge and critical thinking abilities.
Certification
- Full Stack Developer Certification: Earned a certification in Full Stack Development, demonstrating proficiency in both front-end and back-end technologies, web development frameworks, and database management systems.
- Life Coach Certificate: Completed a Life Coach certification program, acquiring skills in coaching techniques, goal setting, personal development, and empowering individuals to achieve their full potential.
Accomplishments
- Employee of the Month: Recognized as the Employee of the Month multiple times for exceeding sales targets and demonstrating exceptional customer service at Amazing Morocco DMC.
- Customer Satisfaction Award: Award for maintaining a high level of customer satisfaction scores and resolving complex customer issues effectively.
Timeline
Lead Concierge
Morocco Riads and Beyond
06.2023 - Current
Account Manager
Amazing Morocco
03.2020 - 06.2023
Incoming Manager
Alizés Global
10.2019 - 02.2020
Operation Supervisor
Rida International Travel & Tourism
04.2018 - 09.2019
Sales Operating Agent
RAM Handling
07.2017 - 03.2018
Internship Student
Silvestri Media
06.2016 - 07.2016
Bachelor Degree - Marketing & Business Skills
ENCG
Senior Technician Degree - Business Management
EST
Baccalaureate Degree - Economics & Management
El Madina
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