RAMON AROCHO
Danvers
Summary
Dynamic Service Manager with a proven track record at Herb Chambers Companies, excelling in team leadership and customer service. Enhanced client retention through personalized service and proactive maintenance programs. Skilled in conflict resolution and employee development, fostering a collaborative environment that boosted team productivity and service quality.
Overview
26
26
years of professional experience
Work History
SERVICE MANAGER
495 CHRYSLER DODGE JEEP RAM
11.2022 - Current
- Resolved customer complaints in professional and timely manner.
- Met with customers to discuss service needs and offer available solutions.
- Resolved escalated customer complaints professionally, turning potentially negative experiences into opportunities for continued patronage.
- Hired, trained and supervised team of service staff members to meet business goals.
- Analyzed service reports to identify areas of improvement.
- Managed a team of technicians, ensuring timely completion of projects and high-quality workmanship.
- Coordinated with other departments to maintain streamlined and productive workflow.
- Conducted regular performance evaluations for staff members, offering constructive feedback and facilitating professional development opportunities.
- Streamlined scheduling procedures, optimizing technician deployment to maximize productivity and minimize client wait times.
- Enhanced team morale through regular recognition of exceptional performance and organizing team-building events.
- Increased team productivity with introduction of new performance management system, focusing on individual strengths and areas for improvement.
SERVICE MANAGER
HERB CHAMBERS COMPANIES
12.1999 - 11.2022
- Developed and maintained positive relationships with customers to build rapport and trust.
- Increased repeat business by fostering strong client relationships through personalized service and frequent follow-ups to ensure satisfaction.
- Mentored junior technicians, fostering a positive team dynamic that encouraged knowledge sharing and skill development.
- Monitored team performance, adhered to service level agreements (SLAs) and provided detailed job training.
- Established proactive maintenance program for service equipment, reducing downtime and maintaining high service standards.
- Established team priorities, maintained schedules and monitored performance.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
Education
High School Diploma -
DAVIES VOCATIONAL HIGH SCHOOL
Lincoln, RISkills
- Positive attitude
- Team leadership
- Multitasking and organization
- Problem-solving
- Customer service
- Critical thinking
- Employee training and development
- Conflict resolution
- Team collaboration and leadership
- Service quality management
- Technical troubleshooting
- Quality control
Timeline
SERVICE MANAGER
495 CHRYSLER DODGE JEEP RAM
11.2022 - Current
SERVICE MANAGER
HERB CHAMBERS COMPANIES
12.1999 - 11.2022
High School Diploma -
DAVIES VOCATIONAL HIGH SCHOOL
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