Rania Mouandel
Rabat
Summary
Focused and proactive in planning day-to-day operations and solving service issues. Offers advanced abilities in tackling issues impacting team and business success. Hardworking professional with focus on delivering high-quality customer service and support.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Salesperson
Decathlon Sports Club
03.2025 - Current
- build relationships with customers and built potential for additional sales.
- Develope relationships with clients for increased loyalty and repeat business.
- Booste sales by consistently engaging with customers and addressing their needs effectively.
Assistant Youth Staff Manager
MSC Cruises
01.2023 - 02.2025
- Assist in planning, coordinating, and implementing age appropriate activities for children and teens.
- Perform a comprehensive inventory of all toys and materials in our area each month to track usage, maintain proper stock levels, and ensure all items are in good condition available.
- Handle complaints from customers and develop good customer relationships.
- Schedule and coordinate meetings.
- Oversee Kids Club merchandise sales and assist in promoting items like activity photos.
- Assist with scheduling, incident reports, and maintaining attendance records.
- Host and participates in entertainment, and social programs for kids an parents.
Youth Staff
MSC Cruises
06.2018 - 01.2022
- Organize activities.
- Host and participates in entertainment, and social programs for kids.
- Organizes and facilitates various activities and tournament.
- Supervising children.
- Responding to individual children’s needs appropriately.
- Keeping accurate records of any incidents or accidents.
- Effective communication with parents.
- Promote and facilitate the sale of children's activity photos and kids club merchandise to parents, ensuring a memorable experience of their child's participation.
Entertainer Polyvalent
Iberostar Founty Beach Hotel
07.2017 - 04.2018
- Organize Adult and family activities.
- sport activities, tournament and fitness activities.
- theater And pool shows.
- Engage with guests in a respectful and entertaining manner, ensuring a positive experience.
- Greet and assist guests in their arrival to the hotel.
Sales Associate
Ma Vie
07.2015 - 06.2017
- Warmly welcome customers upon arrival, assess their needs, and provide knowledgeable assistance regarding products and services.
- Actively promote products.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handle point of sale transactions, process payments.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Organize merchandise in the store.
Education
Flight Attendant And Maritime Diploma
IFAERO Aeronautical and Maritime School
2017
High School Graduation in Literature
AL FATH HIGH SCHOOL
2015
Skills
- Communication & Presentation skills
- Customer service
- Computer proficiency
- Team Work
- Sales presentations
Languages
Arabic
First Language
English
Advanced
C1
French
Advanced
C1
Italian
Upper Intermediate
B2
Hobbies and Interests
- Learning Languages
- Dancing
- Sports
- Cooking
- Traveling
Certification
- Learning Lab of Navigating & Leading Through Constant Change Certificate: MSC SEASIDE. 2024
- Marine Performer, Navigating & Leading Through Constant Change: MSC SEASIDE. 2025
- Child Protection & Safeguarding Training. 2018
- STCW certificates ( Standards of Training: Certification and Watchkeeping for Seafarers). 2017
Timeline
Salesperson
Decathlon Sports Club
03.2025 - Current
Assistant Youth Staff Manager
MSC Cruises
01.2023 - 02.2025
Youth Staff
MSC Cruises
06.2018 - 01.2022
Entertainer Polyvalent
Iberostar Founty Beach Hotel
07.2017 - 04.2018
Sales Associate
Ma Vie
07.2015 - 06.2017
High School Graduation in Literature
AL FATH HIGH SCHOOL
Flight Attendant And Maritime Diploma
IFAERO Aeronautical and Maritime School
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