Rania Lobo
Taunton
Summary
Experienced human services professional with a strong background in customer service and early childhood education at Kiddie Academy, complemented by hands‑on family support and community engagement experience. Skilled in facilitating parenting education groups, leading youth development sessions, coordinating family events, and participating in CRA (Child Requiring Assistance) cases alongside multidisciplinary teams. Recognized for resolving concerns with empathy, strengthening caregiver‑child relationships, and promoting collaboration across families and providers. Proficient in documentation, data collection, and clear communication, with a reputation for reliability, quick learning, and effective use of technology to exceed expectations and support positive behavioral and developmental outcomes.
Overview
7
7
years of professional experience
Work History
Family Partner
Family Resource Center
Taunton
02.2025 - Current
- Supported families in navigating social services and educational systems.
- Served as a liaison between families and outside organizations such as legal systems or government agencies.
- Facilitated workshops to enhance participant engagement and learning experiences.
- Developed program materials to support educational objectives and course content.
- Coordinated logistics for events, ensuring smooth execution and participant satisfaction.
Preschool Teacher
Kiddie Academy
Stoughton
08.2022 - Current
- Conducted classroom activities to stimulate physical, mental, and social development of preschool students.
- Organized educational materials and resources to create an engaging learning environment.
- Assisted in providing a safe and secure environment for children.
Customer Service Representative
Sears
Brockton
01.2021 - 07.2022
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Gathered customer feedback through surveys and used the data to improve customer service.
Customer Service Supervisor
Christmas Tree Shops
Avon
05.2020 - 01.2021
- Supervised and trained customer service staff to ensure excellent customer service delivery.
- Provided guidance and support to junior customer service representatives, including coaching and mentoring.
- Monitored customer service performance metrics, such as call response times, resolution rates, and customer satisfaction ratings.
EEC Group Leader
Boys and Girls Club
Brockton
02.2019 - 03.2020
- Developed and implemented group activities to promote team building and collaboration.
- Managed resources and delegated tasks to ensure timely completion of projects.
- Provided assistance with conflict resolution among team members.
Education
High School Diploma -
Brcokton High School
Brockton, MA07-2021
Some College (No Degree) - Education Administration
Massasoit Community College
Brockton, MASkills
- Data Collection
- Complaint resolution
- Product Knowledge
- Data Entry
- Scheduling
- Account updating
- Fast learner
- Strong communication skills
- Ability to use technology
- Ability to apply acquired knowledge and skills to complete tasks
Timeline
Family Partner
Family Resource Center
02.2025 - Current
Preschool Teacher
Kiddie Academy
08.2022 - Current
Customer Service Representative
Sears
01.2021 - 07.2022
Customer Service Supervisor
Christmas Tree Shops
05.2020 - 01.2021
EEC Group Leader
Boys and Girls Club
02.2019 - 03.2020
High School Diploma -
Brcokton High School
Some College (No Degree) - Education Administration
Massasoit Community College