Raphael Nunez
Agawam,MA
Summary
Highly organized and detail-oriented team member with a strong work ethic. Excels at collaborative work across departments. Exceptional multitasking skills in a fast-paced environment. Thrives in both team and individual settings, demonstrating innate problem-solving abilities. Proven track record of creating sustainable projects and adept at reshaping and redesigning projects as necessary.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Front End Supervisor
Costco Wholesale
01.2024 - Current
- Focused on meeting department goals and mentoring employees to reach such goals.
- Focused on decreasing audits at exit doors, while keeping a record in warehouse and regional spreadsheets.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Managed successfully tasks based on time sensitivity, and unplanned situations.
- Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively.
- Audited and corrected discrepancies in inventory numbers.
- Verified incoming products and checked delivery totals to keep system records current and accurate.
SIT Merchandise Supervisor, Membership Clerk, Cashier, Cashier Assistant
Costco Wholesale
01.2018 - 01.2024
- Contributed to sale increase by placement and insuring available merchandise on the floor.
- Delegated and supervised sections of each department while being effective and accessible to changes.
- Unloaded shipments, reviewed merchandise, and tracked paperwork.
- Regulated Security and Safety Protocols i.e.: Steel and Floor Walks.
- Over $2M in sing ups and triple plays
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Project Manager of Financial Literacy
Worcester State University Enactus
01.2014 - 12.2017
- Partnered with Hector Reyes House, a post-detox recovering house for Latino individuals
- Investigated appropriate resources and designed a curriculum
- Provided sound financial principles about credit cards, credit scores, budgets, and cash management
- Taught the classes in Spanish and English
- Presented at Regional and National Competitions: led my team to the semi-finals
- Presented at the Civic Engagement for Higher Education at the Edward Institute
Supply Chain Intern
Grocery Manufacturer Association
01.2016 - 12.2016
- Managed Supply Chain members on MatrixMaxx and Excel
- Presented to Senior Supply Chain staff integration of SmartLabel App with Retail Programs
- Audited and regulated Facts Up Front labels on products
- Presented in town hall meetings solutions to Facts Up Front labels
- Administered and managed Committee members list for the GMA Leadership Forum
Education
Bachelor of Science - Finance Minor in Economics
Worcester State University
Worcester, MA06-2018
Skills
- Goal oriented
- Assertive
- Problem solver
- Strong Presentation
- Public speaking
- Empowering others
- Training and mentoring
- Flexible in changing environments
- Strong Leadership skills
Certification
Harvard EDX Operations Management
Awarded Manly Molpus Emerging Leader Award
The Enactus Manly Molpus Emerging Leader Award, presented by Enactus USA, recognizes a university student who demonstrates leadership and exhibits the potential to make significant contributions to the Consumer Packaged Goods (CPG) industry.
Languages
Spanish
Native or Bilingual
Portuguese
Professional Working
Timeline
Front End Supervisor
Costco Wholesale
01.2024 - Current
SIT Merchandise Supervisor, Membership Clerk, Cashier, Cashier Assistant
Costco Wholesale
01.2018 - 01.2024
Supply Chain Intern
Grocery Manufacturer Association
01.2016 - 12.2016
Project Manager of Financial Literacy
Worcester State University Enactus
01.2014 - 12.2017
Harvard EDX Operations Management
Bachelor of Science - Finance Minor in Economics
Worcester State University
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