Raquel de Souza
Everett
Summary
Dedicated and customer-focused aviation professional with experience in ground operations, safety protocols, and direct crew communication. Skilled in providing exceptional customer service, ensuring safety compliance, and supporting smooth flight operations. Seeking to leverage aviation expertise, multilingual communication skills, and proven ability to work under pressure in a flight attendant role
Overview
10
10
years of professional experience
Work History
Ground Operations
JetBlue Airlines
Boston
09.2024 - Current
- Pushback Certified – safely operated pushback procedures to relocate aircraft from gates to departure areas.
- Applied aviation and airport terminology to coordinate effectively with pilots, using proper flight deck communication protocols and lingo to ensure safety and clarity during operations.
- Collaborated with GO & AO staff to support safe and timely handling of aircraft arrivals and departures.
- Maintained ramp security and implemented FAA-compliant safety protocols, preventing incidents, and ensuring regulatory compliance.
- Assisted in loading and unloading baggage and cargo, demonstrating efficiency and teamwork.
- Adapted quickly to various weather and operational conditions, showing resilience, and commitment to duty.
- Conducted operational readiness checks on ground support equipment to ensure safety and reliability.
- Delivered high-quality customer service through direct passenger interactions, and supporting seamless travel experiences.
- Mastered multiple tasks, including FOD walks, marshalling, wing walking, bag room, transfer runner, and pushback driver.
- Responded quickly to any issues that arose during flights or ground operations.
Photographer and Content Creator
Self-employeed
Everett
09.2018 - Current
- Operated a successful photography business specializing in weddings, engagements, and events, delivering personalized client service and high-quality results.
- Built and maintained strong professional relationships with clients and vendors, collaborating to bring unique event visions to life.
- Directed large groups including couples, families, and guests with clear communication, patience, and professionalism in high-pressure, time-sensitive settings.
- Adapted quickly to changing schedules, environments, and client needs, resolving challenges to ensure smooth experiences.
- Applied strong attention to detail in planning, styling, and executing shoots, ensuring accuracy and client satisfaction.
- Utilized multilingual communication (English, Portuguese, Spanish) to connect with diverse clients and enhance service.
- Created engaging digital content for clients and business branding, demonstrating creativity, organization, and marketing skills.
Housing Site Health & Fitness Director /Resident Services Coordinator
Center Communities of Brookline Hebrew Senior Life
Brookline
08.2016 - 02.2024
- Delivered personalized support and services to a diverse resident population, emphasizing safety, comfort, and individualized care.
- Maintained calm, professional communication in high-pressure situations, resolving issues quickly and ensuring resident well-being.
- Created wellness and safety programs across multiple facilities, coordinating schedules and resources with precision.
- Collaborated closely with healthcare professionals, families, and staff to meet individual needs, demonstrating strong teamwork and adaptability.
- Conducted safety checks and emergency response procedures, ensuring compliance with organizational protocols.
- Directed large and small group programs, engaging participants of all backgrounds with empathy and clear communication.
- Oversaw records management and administrative duties with attention to detail and confidentiality.
- Supported residents with disabilities and unique needs, reinforcing patience, compassion, and cultural awareness.
- Conducted safety checks and emergency response procedures, ensuring compliance with organizational protocols.
- Directed large and small group programs, engaging participants of all backgrounds with empathy and clear communication.
- Oversaw records management and administrative duties with attention to detail and confidentiality.
- Supported residents with disabilities and unique needs, reinforcing patience, compassion, and cultural awareness.
- Created and managed an internship program for college students.
Housing Site Health & Fitness Specialist
NewBridge on the Charles Hebrew Senior Life
Dedham
03.2016 - 08.2016
- Delivered personalized wellness programs to a diverse resident community, emphasizing safety, comfort, and individualized attention.
- Provided excellent customer service by assisting residents with varying abilities, ensuring an inclusive and supportive environment.
- Monitored participant safety during activities and responded calmly and effectively to unexpected situations.
- Directed both group and one-on-one sessions, adapting communication style to meet unique needs and build trust.
- Collaborated with staff across departments to coordinate schedules and services, demonstrating teamwork and reliability.
Education
Bachelor of Science - Exercise & Health Science
University of Massachusetts
BostonSkills
- Customer Service & Passenger Care
- Safety Protocols & Emergency Response
- Effective Crew & Pilot Communication
- Multilingual Communication (English, Portuguese, Spanish)
- Conflict Resolution & Problem Solving
- Adaptability in High-Pressure Situations
- Teamwork & Collaboration
- Professionalism & Calm Under Pressure
- Attention to Detail & Organization
- Time Management & Multitasking
- Leadership & Training ( Creation of internship program & photography business)
- Cultural Awareness & Inclusivity
- Public Speaking & Group Direction
- Content Creation & Branding
Languages
English
Native/ Bilingual
Portuguese
Native/ Bilingual
Spanish
Professional
Timeline
Ground Operations
JetBlue Airlines
09.2024 - Current
Photographer and Content Creator
Self-employeed
09.2018 - Current
Housing Site Health & Fitness Director /Resident Services Coordinator
Center Communities of Brookline Hebrew Senior Life
08.2016 - 02.2024
Housing Site Health & Fitness Specialist
NewBridge on the Charles Hebrew Senior Life
03.2016 - 08.2016
Bachelor of Science - Exercise & Health Science
University of Massachusetts
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