RAQUEL RIVERA
Worcester
Summary
Dynamic Operations Supervisor at Central Housing Court with extensive knowledge of court procedures and a proven ability to manage diverse workloads. Bilingual and adept at fostering respectful interactions across cultural backgrounds, I excel in case processing and data management, ensuring efficient court operations and exceptional service to the public and legal professionals.
Overview
36
36
years of professional experience
Work History
Operations Supervisor
Central Housing Court
05.2005 - Current
- I have overall knowledge of court proceedings, filings, documentation, and operations including data entry and cashiering
- I’m cross-trained in all areas of housing court clerk’s office operations
- Delegated tasks to administrative support staff to organize and docket files.
- Answer inquires from the general public regarding judicial procedures, Court appearances, trial dates, adjournments, outstanding warrants fees, payment of costs, responsible for assigning & reviewing work
- Provide service to public, attorneys & other litigants with procedures & policies
- Record Court proceedings
- Prepared and marked court exhibits or evidence.
Sessions Clerk
Central Housing Court
01.1999 - 05.2005
- Attended sessions in place of Clerk Magistrate; called list of cases, received documents and exhibits, and recorded session details.
- Traveled to various court locations to fulfill Clerk Magistrate responsibilities.
- Record Court hearings.
- Case processing duties when courts in session
- Prepare Judge’s orders.
- Interacted with customers via phone, email, or in-person to provide accurate information and assistance.
Case Specialist II
Central Housing Court
01.1996 - 01.1999
- Served public, attorneys, and litigants by clarifying procedures and policies to ensure compliance and understanding.
- Maintained comprehensive knowledge of court proceedings and administrative operations, including filings, court documents, data entry, and cashiering.
- Scheduling Trials, Motions, Contempt, Pre-Trial hearings.
- Addressed in-person and telephone inquiries from the public, attorneys, and involved parties, providing accurate information and assistance.
- Processed payments for fines and fees, maintained accurate drawers, issued receipts.
Case Specialist
Central Housing Court
06.1990 - 01.1996
- Understood court procedures and operations
- Maintained up-to-date documents and case files for accurate record-keeping.
- Processed payments for fines and fees, managed cash drawers accurately, issued receipts to ensure financial accountability.
- Performed data entry, answered phones, assisted public with questions and filings
- Refer public to agencies for legal and/or rental assistance
Education
Bachelor’s Degree - Human Services
Springfield College
Springfield, MA05-1997
Diploma -
Doherty Memorial High School
Worcester, MA01-1981
Skills
- Court procedures
- Case management
- Document review
- Court jurisdiction knowledge
- Role adaptation
- Cultural competency
- Cultural respect
- Bilingual
Accomplishments
TC Learning Culture and Diversity Training, Conflict of Interest for State Employees,Cybersecurity Curriculum.
Court appointed volunteer for the CASA Project
Languages
Spanish
Languages
Spanish
Professional
Timeline
Operations Supervisor
Central Housing Court
05.2005 - Current
Sessions Clerk
Central Housing Court
01.1999 - 05.2005
Case Specialist II
Central Housing Court
01.1996 - 01.1999
Case Specialist
Central Housing Court
06.1990 - 01.1996
Bachelor’s Degree - Human Services
Springfield College
Diploma -
Doherty Memorial High School