Overview
Work History
Education
Skills
Timeline
Generic
Rashid Al Jabri

Rashid Al Jabri

Muscat

Overview

16
16
years of professional experience

Work History

Relationship Manager

Retail SME Company
Muscat
01.2023 - Current
  • Expanded portfolio by 100% within one year, achieving all set targets.
  • Managed relationships with key SME retail clients to drive business growth.
  • Developed tailored financial solutions for retail SMEs, addressing unique needs.
  • Collaborated with cross-functional teams to ensure compliance and exceptional service delivery.
  • Enhanced client relationship management, boosting retention and acquisition rates.
  • Exceeded monthly target by opening 55 company accounts against a goal of 12.
  • Resolved escalated customer issues promptly and professionally within timelines.
  • Analyzed market trends to identify potential new customers through research.

Admin Manager - Branch and Communications

Labbasa Collection
Muscat
01.2021 - 12.2023
  • Managed daily administrative operations and coordinated workflow for office staff.
  • Developed efficient filing systems for easy document retrieval and management.
  • Oversaw scheduling of meetings and appointments to optimize executive time.
  • Facilitated interdepartmental communication to improve operational efficiency.
  • Trained new administrative staff on company protocols and software systems.
  • Identified problems and implemented solutions to enhance business direction.
  • Directed office personnel activities to ensure smooth operations.
  • Supported staff through in-service training and mentorship, enhancing resource access.

Marketing Team Leader

Future Genius Centre
01.2020 - 12.2021
  • Elevated brand awareness by 20% through strategic marketing initiatives.
  • Coordinated digital campaigns to significantly boost engagement levels.
  • Managed cross-functional teams to strengthen overall brand presence.
  • Conducted market trend research to uncover growth opportunities and potential customers.
  • Monitored competitor activities to maintain competitive advantage.
  • Supervised marketing staff, ensuring timely completion of all projects.
  • Analyzed customer feedback to refine service processes and enhance product quality.
  • Mentored junior marketing team members, fostering professional development.

Sales & Creative Design Executive

El Panero Jewellery
01.2019 - 12.2020
  • Directed design projects from concept to completion for luxury jewellery collections.
  • Managed creative team to enhance collaboration and streamline design processes.
  • Conducted market research to identify emerging trends and consumer preferences.
  • Maintained up-to-date library of approved logos and branding elements.
  • Utilized focus groups, surveys, and interviews to assess client markets.
  • Monitored project progress to ensure accuracy and timely delivery of results.

Customer Service Representative

Tilal Development Company SAOC
01.2018 - 12.2018
  • Resolved escalated complaints with professionalism and empathy, ensuring effective resolution.
  • Assisted customers with inquiries and problem resolution in a timely manner.
  • Maintained accurate records of customer interactions and transactions for reference.
  • Educated customers on product features and services to enhance overall experience.
  • Answered inquiries with precise information regarding products and services.
  • Delivered excellent customer service to facilitate prompt resolution of complaints.
  • Remained calm in stressful situations, effectively diffusing tension.
  • Cultivated strong relationships through personalized assistance and support.

VIP Customer Service & Demand Draft Manager

Oman Arab Bank
01.2016 - 12.2017
  • Led implementation of new banking policies and procedures across teams.
  • Managed customer relationships to boost service satisfaction and loyalty.
  • Coordinated training programs to enhance staff performance and skill sets.
  • Facilitated meetings aligning team goals with organizational objectives.
  • Collaborated with departments to streamline processes and improve operational efficiency.
  • Enforced customer service standards, resolving issues to maintain quality service.
  • Coached and mentored team members to elevate job performance.
  • Trained employees across additional roles to ensure coverage availability.

Call Center Counsellor

Oman Arab Bank
01.2014 - 12.2016
  • Facilitated individual and group counseling sessions to support clients facing financial and personal challenges.
  • Developed customized financial plans aligned with client goals and aspirations.
  • Collaborated with team members to refine client service strategies and improve processes.
  • Utilized conflict resolution techniques to effectively address and resolve client concerns.
  • Participated in team meetings to discuss case management and service planning for clients.
  • Maintained accurate records of client progress and treatment plans.
  • Implemented therapeutic techniques, including cognitive-behavioral therapy and mindfulness training, to enhance client outcomes.

Event Manager - 100k Celebrations Draw

Bank Dhofar
01.2010 - 12.2010
  • Coordinated large-scale corporate events for Bank Dhofar with multiple stakeholders.
  • Managed vendor relationships to ensure timely service and supply delivery.
  • Executed logistical plans, overseeing venue selection and setup for events.
  • Trained and supervised junior staff during preparation and execution phases.
  • Evaluated post-event feedback to improve future planning processes.
  • Organized venues, budgets, guest lists, catering, and event timelines.
  • Maintained existing partner relationships while cultivating new connections.
  • Developed comprehensive event plans covering budgets, venues, catering, décor, entertainment, and special guests.

Education

Human Resource Management -

Dhofar International Office for Training and Qualification
01.2021

General Education Diploma (GED) -

Mawahel Private School
01.2010

Skills

  • Computer Literate
  • Customer service and management
  • Conflict resolution
  • Official correspondence locally and internationally
  • Adept at financial budget and target management

Timeline

Relationship Manager

Retail SME Company
01.2023 - Current

Admin Manager - Branch and Communications

Labbasa Collection
01.2021 - 12.2023

Marketing Team Leader

Future Genius Centre
01.2020 - 12.2021

Sales & Creative Design Executive

El Panero Jewellery
01.2019 - 12.2020

Customer Service Representative

Tilal Development Company SAOC
01.2018 - 12.2018

VIP Customer Service & Demand Draft Manager

Oman Arab Bank
01.2016 - 12.2017

Call Center Counsellor

Oman Arab Bank
01.2014 - 12.2016

Event Manager - 100k Celebrations Draw

Bank Dhofar
01.2010 - 12.2010

Human Resource Management -

Dhofar International Office for Training and Qualification

General Education Diploma (GED) -

Mawahel Private School

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Rashid Al Jabri