Rashid Al Jabri
Muscat
Overview
16
16
years of professional experience
Work History
Relationship Manager
Retail SME Company
Muscat
01.2023 - Current
- Expanded portfolio by 100% within one year, achieving all set targets.
- Managed relationships with key SME retail clients to drive business growth.
- Developed tailored financial solutions for retail SMEs, addressing unique needs.
- Collaborated with cross-functional teams to ensure compliance and exceptional service delivery.
- Enhanced client relationship management, boosting retention and acquisition rates.
- Exceeded monthly target by opening 55 company accounts against a goal of 12.
- Resolved escalated customer issues promptly and professionally within timelines.
- Analyzed market trends to identify potential new customers through research.
Admin Manager - Branch and Communications
Labbasa Collection
Muscat
01.2021 - 12.2023
- Managed daily administrative operations and coordinated workflow for office staff.
- Developed efficient filing systems for easy document retrieval and management.
- Oversaw scheduling of meetings and appointments to optimize executive time.
- Facilitated interdepartmental communication to improve operational efficiency.
- Trained new administrative staff on company protocols and software systems.
- Identified problems and implemented solutions to enhance business direction.
- Directed office personnel activities to ensure smooth operations.
- Supported staff through in-service training and mentorship, enhancing resource access.
Marketing Team Leader
Future Genius Centre
01.2020 - 12.2021
- Elevated brand awareness by 20% through strategic marketing initiatives.
- Coordinated digital campaigns to significantly boost engagement levels.
- Managed cross-functional teams to strengthen overall brand presence.
- Conducted market trend research to uncover growth opportunities and potential customers.
- Monitored competitor activities to maintain competitive advantage.
- Supervised marketing staff, ensuring timely completion of all projects.
- Analyzed customer feedback to refine service processes and enhance product quality.
- Mentored junior marketing team members, fostering professional development.
Sales & Creative Design Executive
El Panero Jewellery
01.2019 - 12.2020
- Directed design projects from concept to completion for luxury jewellery collections.
- Managed creative team to enhance collaboration and streamline design processes.
- Conducted market research to identify emerging trends and consumer preferences.
- Maintained up-to-date library of approved logos and branding elements.
- Utilized focus groups, surveys, and interviews to assess client markets.
- Monitored project progress to ensure accuracy and timely delivery of results.
Customer Service Representative
Tilal Development Company SAOC
01.2018 - 12.2018
- Resolved escalated complaints with professionalism and empathy, ensuring effective resolution.
- Assisted customers with inquiries and problem resolution in a timely manner.
- Maintained accurate records of customer interactions and transactions for reference.
- Educated customers on product features and services to enhance overall experience.
- Answered inquiries with precise information regarding products and services.
- Delivered excellent customer service to facilitate prompt resolution of complaints.
- Remained calm in stressful situations, effectively diffusing tension.
- Cultivated strong relationships through personalized assistance and support.
VIP Customer Service & Demand Draft Manager
Oman Arab Bank
01.2016 - 12.2017
- Led implementation of new banking policies and procedures across teams.
- Managed customer relationships to boost service satisfaction and loyalty.
- Coordinated training programs to enhance staff performance and skill sets.
- Facilitated meetings aligning team goals with organizational objectives.
- Collaborated with departments to streamline processes and improve operational efficiency.
- Enforced customer service standards, resolving issues to maintain quality service.
- Coached and mentored team members to elevate job performance.
- Trained employees across additional roles to ensure coverage availability.
Call Center Counsellor
Oman Arab Bank
01.2014 - 12.2016
- Facilitated individual and group counseling sessions to support clients facing financial and personal challenges.
- Developed customized financial plans aligned with client goals and aspirations.
- Collaborated with team members to refine client service strategies and improve processes.
- Utilized conflict resolution techniques to effectively address and resolve client concerns.
- Participated in team meetings to discuss case management and service planning for clients.
- Maintained accurate records of client progress and treatment plans.
- Implemented therapeutic techniques, including cognitive-behavioral therapy and mindfulness training, to enhance client outcomes.
Event Manager - 100k Celebrations Draw
Bank Dhofar
01.2010 - 12.2010
- Coordinated large-scale corporate events for Bank Dhofar with multiple stakeholders.
- Managed vendor relationships to ensure timely service and supply delivery.
- Executed logistical plans, overseeing venue selection and setup for events.
- Trained and supervised junior staff during preparation and execution phases.
- Evaluated post-event feedback to improve future planning processes.
- Organized venues, budgets, guest lists, catering, and event timelines.
- Maintained existing partner relationships while cultivating new connections.
- Developed comprehensive event plans covering budgets, venues, catering, décor, entertainment, and special guests.
Education
Human Resource Management -
Dhofar International Office for Training and Qualification
01.2021
General Education Diploma (GED) -
Mawahel Private School
01.2010
Skills
- Computer Literate
- Customer service and management
- Conflict resolution
- Official correspondence locally and internationally
- Adept at financial budget and target management
Timeline
Relationship Manager
Retail SME Company
01.2023 - Current
Admin Manager - Branch and Communications
Labbasa Collection
01.2021 - 12.2023
Marketing Team Leader
Future Genius Centre
01.2020 - 12.2021
Sales & Creative Design Executive
El Panero Jewellery
01.2019 - 12.2020
Customer Service Representative
Tilal Development Company SAOC
01.2018 - 12.2018
VIP Customer Service & Demand Draft Manager
Oman Arab Bank
01.2016 - 12.2017
Call Center Counsellor
Oman Arab Bank
01.2014 - 12.2016
Event Manager - 100k Celebrations Draw
Bank Dhofar
01.2010 - 12.2010
Human Resource Management -
Dhofar International Office for Training and Qualification
General Education Diploma (GED) -
Mawahel Private School