Raul Medina
Springfield
Summary
Results-driven Team Leader with excellent problem-solving, analytical and organizational abilities and strong focus on collaborating with employees to resolve business, customer and vendor issues quickly. Works alone or as part of team to manage high volumes of work in fast-paced environments. Enthusiastic Leader willing to take on any task to help organization's mission succeed. Pleasant, hardworking and reliable. I am hard working, reliable, team player, and will look to improve each day.
Customer service professional bringing extensive experience in automotive industry specializing in client relations and service delivery. Proven ability to diagnose vehicle issues accurately and manage repair processes smoothly. Known for exceptional team collaboration and reliability adapting seamlessly to evolving customer needs and industry changes.
Committed and professional Service Advisor with proven ability to effectively manage customer inquiries, provide accurate advice and ensure customer satisfaction. Excellent communication and problem-solving skills for providing customers with best possible service.
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Overview
10
10
years of professional experience
Work History
Service Advisor
Subaru
12.2023 - Current
- Educated customers on proper vehicle maintenance, fostering long-term relationships built on trust and loyalty.
- Maintained high customer satisfaction standards to meet or exceed targets.
- Managed multiple priorities simultaneously while maintaining strong attention to detail in a fast-paced environment.
- Consistently met or exceeded monthly sales targets by upselling relevant products/services when appropriate.
- Conducted thorough vehicle inspections to identify needed maintenance or repairs, recommending appropriate services to customers.
- Coordinated effectively with technicians and management staff, ensuring seamless communication throughout the entire service process.
- Increased repeat business, establishing rapport and trust with customers through attentive listening and clear communication.
- Assisted in training new Service Advisors, sharing best practices for effective communication and problem-solving skills.
- Enhanced customer satisfaction by providing timely and accurate service recommendations.
- Supported overall team success by assisting coworkers with complex customer inquiries and providing backup during peak periods.
- Ensured high-quality service delivery by closely monitoring work progress and promptly addressing any issues or concerns.
- Contributed to team goals by proactively identifying opportunities for process improvements within the service department.
- Provided exceptional customer service, resolving complaints diplomatically and efficiently.
- Streamlined appointment scheduling for improved efficiency and increased daily appointments.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Maintained up-to-date knowledge of product and service changes.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Educated customers about billing, payment processing and support policies and procedures.
- Delivered prompt service to prioritize customer needs.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Increased efficiency and team productivity by promoting operational best practices.
- Sought ways to improve processes and services provided.
Team Leader
Smith And Wesson
04.2018 - 03.2020
- Audited and corrected discrepancies in inventory numbers
- Planned Assembly line Production
- Coordinated build of materials with team members
- Provided solutions to team members
- Improved workflow and cycle times
- Familiar with SAP, Excel, and Microsoft
- Mentored and guided employees to foster proper completion of assigned duties
- Conducted training and mentored team members to promote productivity, accuracy and commitment to quality build standard
- Established open and professional relationships with team members to achieve quick resolutions for various issues
- Led team of 15-20 members while providing exceptional customer service
- Demonstrated knowledge of company mission and goals and mentored employees in reaching objectives aligned with company core values
- Implemented new working processes to deliver multiple improvements
- Maximized efficiency by removing safety hazards and debris from work areas
- Initiated timely response to emails, voicemails and written correspondence
- Coordinated weekly meetings for internal and external groups
- Monitored operating machinery to assess progress, adjust settings and maintain desired tension and speeds
- Daily meetings with Planner and Cell Coordinators
Inventory Control Specialist
TC Assembly
04.2015 - 04.2017
- Completed physical inventory counts each month
- Recorded information, shortages and discrepancies to keep records current and accurate
- Completed daily cycle counts to maintain accuracy of records
- Verified incoming products and checked delivery totals to keep system records current and accurate
- Worked with supervisors and team members to understand supply needs and bring levels within desired tolerances
- Received, sorted and processed damaged goods with vendors or manufacturers
- Addressed internal supply problems head-on and developed creative solutions to prevent delays and missed targets
- Implemented organizational systems to optimize product placement and operational productivity
- Conferred with managers, sales teams and engineering personnel to revise plans and achieve demanding targets
- Created timetables and production commitments using data from sales forecasts
- Realigned production schedules to factor in changing conditions as materials shortages and evolving designs
Education
High School Diploma -
Holyoke Community College
Holyoke, MASkills
- Storage and Supply Management
- Organizational Systems
- Product Placement
- Materials Requisition
- Order Checking
- Data Documentation
- Corrective Actions
- Computer Tracking
- Pattern Recognition
- Shipment Inspection
- Creative Solutions
- Inventory Monitoring and Management
- Storage Procedures
- Workflow Planning
- Inventory and Supply Control
- Database Updating
- Reading Comprehension
- Customer Experience
- Document Accuracy
- Critical Thinking
- Monthly Audits
- Product Availability
- Work Order Following
- Item Tagging
- Team Goals
- Quality Assurance and Control
- Barcode Labeling
- Pressure Gauges
- Quarterly Reviews
- Customer service
- Strong work ethic
- Listening skills
- Attention to detail
- Team player mentality
- Service scheduling
- Relationship building
- Problem resolution
- Teamwork and collaboration
- Understanding customer needs
- Work prioritization
- Service upselling
- Sales and upselling
- De-escalation techniques
- Training development aptitude
- Calm under pressure
2010 Basketball State Champion
"Anything is Possible"
Timeline
Service Advisor
Subaru
12.2023 - Current
Team Leader
Smith And Wesson
04.2018 - 03.2020
Inventory Control Specialist
TC Assembly
04.2015 - 04.2017
High School Diploma -
Holyoke Community College
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