Rawsheed Nelson
Randolph
Summary
Responsible Technician with excellent troubleshooting, customer service and analytics skills coupled with more than five years of experience. Highly effective in complying with safety requirements evidenced by very few work loss days. With goals to help the team achieve company goals.
Overview
6
6
years of professional experience
Work History
Part Time Technician
Sullivan Tire And Auto Service
09.2022 - Current
- Performed troubleshooting and diagnosis on malfunctioning equipment.
- Maintained quality assurance and customer satisfaction objectives.
- Inspected equipment to identify areas of wear or causes of malfunctions.
- Observed equipment operation to diagnose and troubleshoot reported issues.
- Maintained compliance with regulatory standards and safety requirements.
- Maintained a safe work environment by strictly adhering to established safety protocols and guidelines.
Assistant Manager
Advance Auto Parts
06.2019 - Current
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Mentored team members to enhance professional development and accountability in workplace.
Lube Technician
Valvoline
04.2022 - 09.2023
- Kept shop areas neat, clean, and free of safety hazards.
- Topped off fluids in vehicle engines to lubricate, protect, and cool engine.
- Changed oil and filters in customer vehicles and safely disposed of used oil in approved receptacles.
- Installed wiper blades and headlamps and confirmed items' functionality to promote safe vehicle operation.
- Worked alone or in team-based systems to complete up to 50 or more oil changes each day.
- Inspected vehicles to determine need for changing oils and filters and provided feedback to customers.
- Performed tire rotations and recommended necessary tire replacements to promote tire functionality and vehicle safety.
Education
High School Diploma -
South Shore Charter Public School
Skills
- OSHA Compliance
- Customer Service
- System Installation
- Relationship and Team Building
- Written/Verbal Communication
- Preventive Maintenance
- Mechanical Knowledge
- Staff Supervision
- Employee engagement
- Product knowledge
- Adaptability and flexibility
- Problem-solving abilities
Timeline
Part Time Technician
Sullivan Tire And Auto Service
09.2022 - Current
Lube Technician
Valvoline
04.2022 - 09.2023
Assistant Manager
Advance Auto Parts
06.2019 - Current
High School Diploma -
South Shore Charter Public School
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