Rayan Shahid
Per Diem Direct Care
Ludlow
Summary
Seasoned Direct Care Staff Member with a few months of experience caring for up to as many patients as needed per shift. Coordinated with physicians, nurses and other staff to offer excellent medical, physical, and social support and create seamless experience for patients and families. Developed trusting relationships with patients and families to decrease anxiety and stress.
Professional care provider equipped for direct care roles with strong emphasis on client well-being. Skilled in personal care, medication administration, and daily living support. Known for excellent team collaboration, flexibility in dynamic environments, and achieving meaningful outcomes. Reliable and compassionate, capable of adapting to diverse needs and ensuring supportive atmosphere.
Overview
4
4
years of professional experience
2
2
Certifications
1
1
Language
Work History
Per Diem Direct Care Staff
Service Net
01.2026 - Current
- Take care of clients at a certain location with any everyday activities, we also have CPR and First Aid Certifications
- Provided safe mobility support to help patients move around personal and public spaces.
- Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
- Planned healthy meals, purchased ingredients, and cooked meals to provide adequate nutrition for client wellbeing.
- Recognized and reported abnormalities or changes in patients' health status to case manager.
- Monitored and assisted residents through individual service plans.
- Arranged transportation and accompanied patients to doctors' offices and errands.
- Transported individuals to events and activities, medical appointments, and shopping trips.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Recorded temperature, blood pressure, pulse, or respiration rate as directed by medical or nursing staff.
- Remained alert to problems or health issues of clients and competently responded.
- Kept clients engaged in social networks and communities for personal health and growth.
- Improved communication between staff members by implementing a streamlined system for sharing pertinent information about patient needs and progress.
- Assisted families in navigating resources available for the continued care of their loved ones outside the facility setting.
- Guided patients toward achieving personal goals by offering emotional support, encouragement, and practical advice.
- Helped clients manage money, pay bills, and shop for groceries or personal items.
- Documented client progress and services performed, reporting changes in client condition to manager or supervisor.
- Utilized crisis intervention techniques effectively during emergencies, ensuring safety of both patients and staff members involved.
- Safeguarded patients by closely monitoring their behavior and intervening during crises when necessary.
- Assisted with personal hygiene tasks for improved health and dignity of patients.
- Administered medications or treatments such as catheterizations, irrigations or enemas as directed by physician or nurse.
- Stayed current on best practices within the direct care field through ongoing professional development opportunities and trainings.
- Promoted a positive environment by engaging patients in recreational activities tailored to their interests and abilities.
- Documented patient progress through detailed record-keeping, contributing to ongoing evaluation of care plans effectiveness.
- Maintained cleanliness and organization of living spaces for a safe and comfortable atmosphere conducive to healing.
- Developed essential life skills in patients through hands-on training in areas such as budgeting, cooking, and self-care practices.
Cashier
Franklin Market
02.2023 - Current
- Run the cash register, taking people’s money and checking them out.
- Restocking the shelves and behind the counter.
- Receiving incoming delivery and signing off, payment to vendors.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Welcomed customers and helped determine their needs.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Assisted customers with returns, refunds and resolving transaction issues.
Crew Trainer
McDonald's
12.2021 - 08.2025
- Train new incoming crew members
- Teach them to run operations smoothly with the fewest mistakes possible.
- Customer Service
- Assisting customers/co-workers
- Mentored junior employees to improve performance, food safety, and customer service.
- Trained other employees in customer service, food safety, and performance requirements.
- Facilitated open communication between crew members, promoting teamwork and collaboration.
- Set positive example for team members by providing high-quality, efficient service.
- Taught new team members correct procedures for all areas of operations.
- Studied crew members during work shift to provide feedback and guidance in improving performance.
- Conducted hands-on demonstrations and practical exercises to reinforce learning concepts.
Education
No Degree - Health Science
Western New England University
Springfield, MA 05.2001 -
High School Diploma -
Westfield High School
Westfield, MA06-2025
Skills
- Communication
- Active Listening
- Problem Solving
- Adaptivity
- Leadership
- Time management
- Creativity
Personal hygiene assistance
Housekeeping
ADL support
Compassionate care
Meal preparation
Quality improvement
Social skills development
Medication management
Emotional support
Social skills
Therapeutic techniques
Maintenance
Mobility assistance
Treatment plan implementation
Policy compliance
Nutrition monitoring
Continuing education
Recreational activities
Medication monitoring
Appointment management
Emergency response
Professional boundaries
CPR certified
Interdisciplinary collaboration
Safety monitoring
Medication organization
Goal setting
Nutrition
Care plan assessment
Conflict resolution
Report generation
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Resolved product issue through consumer testing.
- Supervised team of 10 staff members.
Certification
CPR
Timeline
Per Diem Direct Care Staff
Service Net
01.2026 - Current
Cashier
Franklin Market
02.2023 - Current
Crew Trainer
McDonald's
12.2021 - 08.2025
No Degree - Health Science
Western New England University
05.2001 -
High School Diploma -
Westfield High School