Raymond Gilkes
Springfield
Summary
Dynamic Radiology Technician Assistant at Baystate Health, skilled in patient safety and critical thinking. Enhanced patient throughput by accurately positioning individuals for imaging studies, while ensuring compliance with HIPAA. Proven ability to collaborate effectively with healthcare teams and maintain high standards of medical documentation. Committed to delivering exceptional customer service in fast-paced environments.
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Radiology Technician Assistant
Baystate Health - Baystate Medical Center
03.2025 - Current
- Assisted in preparing patients for radiological procedures, ensuring comfort and understanding of processes.
- Maintained cleanliness and organization of radiology equipment, adhering to safety protocols.
- Insure code cart is fully stocked and up to date for emergency use.
- Collaborated with CNAs, nurses, and physicians to maintain stability during transport and facilitate event-free transport.
- Improved patient throughput by assisting with positioning patients accurately and securely for imaging studies.
- Supported Radiology Technicians during complex procedures by anticipating needs for additional supplies or equipment, ensuring a smooth process from start to finish.
Overnight Stocker
Walmart
08.2023 - 03.2025
- Stocked shelves efficiently to maintain product availability and organization.
- Used dollies and pallet jacks to unload and organize merchandise from delivery trucks.
- Ensured timely completion of nightly stocking tasks, optimizing store readiness for the following day''s operation.
- Removed all boxes and related trash from sales floor and processed through compactors.
- Maintained proper storage of overstock items, keeping backroom areas organized and accessible for future use.
Bike Mechanic
Dicks Sporting Goods Distribution Center
03.2021 - 12.2021
- Diagnosed and repaired various bike components, ensuring optimal performance and safety.
- Educated customers on proper bike care and maintenance techniques for improved user experience.
- Utilized specialized tools for precise adjustments, ensuring high-quality repairs and services.
- Increased repeat business through building strong relationships with clients and consistently exceeding expectations.
- Helped customers select bicycles to fit body size and intended bicycle uses.
- Boosted overall shop performance by actively participating in ongoing training sessions and staying current on industry developments.
Education
No Degree - HVAC Trade
Putnam Vocational Technical Academy
Springfield, MA01-2019
GED
Springfield, MA01-2020
Skills
- Customer service
- Critical thinking
- Problem resolution
- Patient safety
- CPR and AED training
- Medical documentation
- Time management
- HIPAA compliance
- Bike repairs
- Stock management
- Adaptivity and flexibility
- Heavy lifting
Certification
- Cardiopulmonary Resuscitation Certified
Languages
English
Native or Bilingual
Spanish
Full Professional
Timeline
Radiology Technician Assistant
Baystate Health - Baystate Medical Center
03.2025 - Current
Overnight Stocker
Walmart
08.2023 - 03.2025
Bike Mechanic
Dicks Sporting Goods Distribution Center
03.2021 - 12.2021
No Degree - HVAC Trade
Putnam Vocational Technical Academy
GED
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