Raymond Gomez
Lawrence
Summary
Project Manager with a proven track record at enhancing team productivity and transportation management. Skilled in fostering team collaboration and delivering exceptional customer service, demonstrating a strong work ethic, leadership, staff management and committed to achieving excellence and driving results.
Overview
21
21
years of professional experience
Work History
Project Manager/ Medical Waste Division
Veolia North America
10.2022 - Current
- Oversee daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
- Demonstrated commitment to the organization''s core values, leading by example and fostering a culture of excellence.
- Enhanced communication within the team by holding regular meetings and encouraging open dialogue among all members.
Transportation Supervisor
Stericycle
01.2014 - 10.2022
- Maintain and manage inventory supplies to ensure that adequate inventories are maintained at all times
- Manage driver debrief process. Ensure documentation (manifest, PDT receipt, etc.) for every customer transaction. Update route comments as required
- Maintain a high standard of customer service as measured by key metrics (on-time, no missed stops, loyalty, etc.).
- Develop relationships with customers and establish contacts that are comfortable providing accurate service feedback
- Conduct customer visits to review service
- Manage customer interaction records to resolve service issues
- Review payroll hours to ensure overtime hours are necessary and all employees are working efficiently
- Manage route vehicles, containers, load bars and straps, hand trucks, PDT’s and printers, and all other company equipment and assets
- Select, train, and develop an effective and efficient staff: Make every reasonable effort to select, train, and develop a qualified, diverse workforce.
- Establish and communicate performance standards and objectives; conduct performance appraisals
- Perform “ride a-longs”, ensuring Route Drivers operate and work safely, efficiently, productively, and deliver a high level of customer service
- Conduct “spot checks” to reinforce proper Driver behaviors as well as communicate the value we bring to the customer
- Perform new hire onboarding activities, including timely completion of the I-9 process, along with new hire orientation
- Track and input DOT hours/JJ Keller
- Administer Company policies and procedures, communicate to staff, interpret, as necessary, and ensure compliance and safety
- Monitor and ensure that employees are performing their functions safely and productively. Make recommendations for changes or improvement when necessary, to prevent accidents or injuries
- Participate as an active member of the Safety Improvement Committee (SIC)
- Oversee and participate in the maintenance of Driver Qualification Files, DOT Log Files and Vehicle Condition Reports for all Route Drivers and equipment. Ensure DQF, DOT Logs and VCR are accurate and complete; must maintain DOT files
- Traveled to multiple company facilities to train employees and supervisors on company policies, operational procedures, and safety regulations.
- Assisted in standardizing best practices across locations to improve efficiency and compliance.
- Provided on-site support at various facilities during union contract negotiations, ensuring seamless operations and workforce continuity.
- Prepared and coordinated third-party audits, ensuring compliance with company policies, industry regulations, and safety standards.
- Conducted internal reviews, gathered necessary documentation, and implemented corrective actions to address audit findings
- Perform other duties and responsibilities, as assigned.
Route Driver
Stericycle
01.2005 - 12.2013
- Manage assigned routes, ensuring timely and accurate waste/document collection.
- Transport waste or documents according to federal, state, and local regulations.
- Provide a high level of customer service to assigned accounts, addressing any issues or concerns.
- Ensure customers have properly packaged and prepared waste/documents according to regulations.
- May prepare and load trucks, unload at Stericycle and customer sites, and ensure proper securing of waste/documents.
- Follow routing software, review daily paperwork (manifests, route sheets), and maintain accurate records.
- Follow Stericycle's safety policies and procedures, including PPE requirements and pre-trip inspections.
- Maintain a high level of security when handling confidential materials, ensuring proper storage and retrieval.
- Communicate any issues or concerns to the Transportation Supervisor or Dispatcher.
Install Team
Stericycle
01.2004 - 12.2004
- Responsible for installs of cabinets, brackets, and support equipment for various services offered to customers, traveling throughout the United States to ensure seamless implementations of Stericycle services
- Conducted on-site hospital walkthrough to assess and pre-plan the quantity and types of containers needed for efficient medical waste disposal.
- Ensured accurate inventory planning to optimize workflow and maintain compliance with safety and regulatory standards.
Education
High School Diploma -
Greater Lawrence Technical School
Andover, MA06-2001
Skills
- Project management
- Transportation management
- Strong work ethic
- Team collaboration
- Equipment installation
- Route planning
- Excellent customer service
- Training
- Field service
- Staff management
Awards
2024 Outstanding Leadership Award
Languages
Spanish
English
Timeline
Project Manager/ Medical Waste Division
Veolia North America
10.2022 - Current
Transportation Supervisor
Stericycle
01.2014 - 10.2022
Route Driver
Stericycle
01.2005 - 12.2013
Install Team
Stericycle
01.2004 - 12.2004
High School Diploma -
Greater Lawrence Technical School
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