RAYNA BROSSEAU
Newton
Overview
7
7
years of professional experience
Work History
Case Manager
The Howard Center
Burlington
06.2025 - Current
- Managed a caseload of 30 clients with varying mental and physical health conditions.
- Developed individualized treatment plans, connected clients to psychiatric care and supported housing and medical needs.
- Collaborated with medical, financial and community services to advocate for client needs and care.
- Conducted regular check ins and documented client status to ensure care and follow agency standards.
- Worked full-time (37.5 hours/week)
Social Work Intern
Janet S. Munt Family Room
Burlington
06.2024 - 08.2024
- Supported community outreach programs and facilitated family workshops.
- Assisted caseworkers in client file management and resource coordination.
- Observed client interviews to gain insight into social services and intervention strategies.
Customer Experience Associate
Vermont Teddy Bear
Shelburne
06.2023 - 08.2024
- Collaborated with multiple departments (sewing, retail, shipping) to enhance customer satisfaction.
- Developed strong interpersonal and problem-solving skills through customer interactions.
- Provided personalized 1-on-1 tours for visitors, including guests with accessibility needs.
Service Team Member
Burlington Country Club
Burlington
06.2022 - 08.2023
- De-escalated customer complaints and maintained professional service standards.
- Managed multiple customer requests in a fast-paced, high-pressure environment.
- Demonstrated strong teamwork, leadership, and adaptability in a hospitality setting.
Sales Associate
Shelburne Country Store
Shelburne
01.2019 - 01.2021
- Delivered exceptional customer service and assisted with merchandising.
- Handled customer inquiries and conflict resolution.
- Supported marketing initiatives and in-store promotions.
Education
Master of Social Work, Candidate -
Boston College School of Social Work (BCSSW)
Chestnut Hill, MA05-2028
Bachelor of Arts - Psychology
Connecticut College
New London, CT05-2025
High School Diploma -
South Burlington High School
South Burlington, VT06-2021
Skills
- Case management
- Crisis intervention
- Treatment planning
- Resource coordination
- Client engagement
- Client advocacy
- Case documentation
- Conflict resolution
- Active listening
Volunteer Experiences
- Genesis Mentoring Program, Ronald Flores, New London, CT, 01/23 - 05/23, 4, Mentored high school juniors and seniors on career readiness & post-graduation goals., Assisted students with resume-building and interview preparation., Built meaningful relationships and promoted open communication.
- The Center, Ronald Flores, New London, CT, 09/23 - 05/24, 4, Facilitated activities, tutoring, and conflict resolution for children aged 3-15., Provided literacy support to kindergarten students., Fostered a safe and inclusive environment for youth development.
Leadership Advocacy
- Women of Color Alliance (WOCA), Member, Connecticut College, 09/22 - Present, Helped create a safe space for women of color at a predominantly white institution., Collaborated on initiatives promoting equity, inclusion, and campus engagement.
- Student Justice Union (SJU), President, South Burlington High School, 2017 - 2021, Led discussions on social justice issues and racial equity advocacy., Worked with the school board to implement diversity & inclusion initiatives., Spearheaded efforts to raise the BLM flag district-wide and enhance racial awareness.
- Refugee Outreach Club (ROC), Member, South Burlington High School, 2017, Assisted refugee children with literacy and math development., Helped newly immigrated families complete documentation and paperwork.
Timeline
Case Manager
The Howard Center
06.2025 - Current
Social Work Intern
Janet S. Munt Family Room
06.2024 - 08.2024
Customer Experience Associate
Vermont Teddy Bear
06.2023 - 08.2024
Service Team Member
Burlington Country Club
06.2022 - 08.2023
Sales Associate
Shelburne Country Store
01.2019 - 01.2021
Master of Social Work, Candidate -
Boston College School of Social Work (BCSSW)
Bachelor of Arts - Psychology
Connecticut College
High School Diploma -
South Burlington High School