Rayna Ford
Springfield
Summary
Dedicated and motivated professional with a strong ability to work collaboratively as part of a team or independently. Attentive to the needs of colleagues, providing support and guidance when necessary. Thrives in fast-paced environments, demonstrating effective multitasking and adaptability to changing work demands. Possesses excellent time management and organizational skills, ensuring efficient task completion.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Shift Supervisor/Direct Care for Youth
Center For Human Development Inc.
06.2022 - 12.2023
- Collaborated with interdisciplinary teams to develop comprehensive care solutions for clients.
- Coordinated team efforts to ensure smooth operations during each shift.
- Ensured regulatory compliance by maintaining accurate documentation and adhering to established policies.
- Maintained detailed documentation of client progress, enabling accurate assessment of growth and necessary adjustments to care plans.
- Developed strong rapport with clients, fostering trust and promoting effective communication for better understanding of their needs.
- Managed medication administration according to prescribed guidelines, contributing to the overall stability of clients'' physical health.
- Assisted clients with personal care tasks, ensuring their comfort and maintaining their dignity.
Paraprofessional
Martin Luther King, Jr. Charter School of Excellence
01.2023 - 06.2023
- Provided support during classes, group lessons, and classroom activities.
- Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher.
- Improved classroom management by assisting teachers with behavioral interventions and monitoring student progress.
- Supervised students during non-instructional periods such as lunch, recess, or field trips, ensuring safety at all times.
- Supported special education teachers in implementing accommodations and modifications for students with diverse learning needs.
- Implemented behavior management techniques effectively to maintain a structured learning environment conducive to student success.
- Enhanced classroom efficiency through organizing instructional materials, managing daily schedules, and preparing resources for lessons as needed.
- Prepared instruction materials, constructed bulletin boards, and set up work areas.
- Supported teachers in grading assignments, ensuring timely feedback for students.
- Developed and maintained positive relationships with students, parents, and staff, enhancing school community.
Part-Time Cashier and Merchandiser
Aerie
12.2019 - 12.2021
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Stocked, tagged and displayed merchandise as required.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Addressed customer needs and made product recommendations to increase sales.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
- Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
Cashier
HomeGoods
03.2016 - 12.2020
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
- Assisted customers by answering questions and fulfilling requests.
- Communicated with customers and team members to solve problems.
- Processed both cash and card purchases and returns.
- Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
- Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
- Maintained a clean and inviting checkout area, contributing to an enjoyable shopping experience for customers.
- Processed refunds and exchanges in accordance with company policy.
- Assisted customers in locating products, providing knowledgeable recommendations based on their needs.
- Led opening and closing procedures and conducted cashier drops, cash control and vault monitoring.
Education
Sociology BA - Sociology
Southern New Hampshire University
Manchester, NH05-2027
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Baystate Academy Charter Public School
Springfield, MA06.2019
Skills
- Child care
- Client advocacy
- Family communication
- Crisis management
- Teamwork and collaboration
- Customer service
- Microsoft and Google software
- Case management
- Attention to detail
- Analytical thinking
- Intervention planning
- Confidential case documentation
Certification
- Massachusetts: MAP Certified
- ID #MA014327901241 (10/12/2022 Renewal10/31/2024)
Languages
English
Native or Bilingual
Timeline
Paraprofessional
Martin Luther King, Jr. Charter School of Excellence
01.2023 - 06.2023
Shift Supervisor/Direct Care for Youth
Center For Human Development Inc.
06.2022 - 12.2023
Part-Time Cashier and Merchandiser
Aerie
12.2019 - 12.2021
Cashier
HomeGoods
03.2016 - 12.2020
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Baystate Academy Charter Public School
- Massachusetts: MAP Certified
- ID #MA014327901241 (10/12/2022 Renewal10/31/2024)
Sociology BA - Sociology
Southern New Hampshire University
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