Rebecca Bettencourt
Fall River
Summary
Proficient Payroll Administrator with a strong background in multi-state payroll processing and benefits administration. Expertise in resolving discrepancies and enhancing efficiency through automated systems. Known for meticulous attention to detail. Committed to ensuring compliance and fostering positive employee relations.
Overview
22
22
years of professional experience
Work History
Payroll Administrator
Gold Medal Bakery
Fall River, MA
08.2006 - 06.2026
- Processed payroll for over 500+ hourly and salaried employees from multiple states, ensuring timely and accurate disbursements.
- Collaborated with accounting team to reconcile payroll discrepancies, enhancing overall accuracy.
- Implemented automated payroll systems, improving efficiency and reducing processing time.
- Handled complex payroll situations such as back-pay calculations, garnishments such as tax liens and child support, and overtime payments with accuracy and professionalism.
- Reduced errors in payroll calculations with meticulous attention to detail and thorough data verification.
- Managed accurate records of employee time off, leave balances, and attendance for precise pay calculation.
- Prepared detailed reports on payroll activities for management review, highlighting areas requiring improvement or attention.
- Collaborated closely with HR and accounting teams to coordinate benefits deductions, tax withholdings, and other adjustments.
- Ensured timely disbursements for employees, while maintaining adherence to company policies and deadlines.
- Developed custom spreadsheets that improved efficiency when calculating commissions, bonuses, or other special pay circumstances.
- Coordinated with HR personnel to verify accuracy and completeness of employee information.
- Coordinated the successful migration of payroll/HR systems during a company-wide software upgrade of ADP Workforce Now then completed full integration of new payroll platform, DayforceHCM, without disruption to operations.
- Improved record-keeping efficiency with the introduction of digital filing systems for all payroll documentation.
- Maintained confidentiality of employee records and payroll information.
- Managed and updated employee benefits information.
- Reviewed personnel records to determine names, rates of pay, occupations of new hires and changes in wage rates.
- Processed manual checks for employees in accordance with company policies.
- Coordinated resolution of payroll discrepancies.
- Calculated wages, deductions and bonuses in accordance with company policies.
- Maintained employee confidence and protected payroll operations by keeping information confidential.
- Administered benefits programs, providing guidance to employees on eligibility and enrollment processes.
- Collaborated with Human Resources and Information Technology departments to ensure seamless integration of all employee data into a centralized system.
- Served as a trusted resource for employees and management alike by keeping up-to-date on best practices in payroll and benefits administration.
- Assisted in creating and implementing efficient systems for tracking employee absences and paid time off accruals.
- Reduced payroll discrepancies with meticulous data entry and verification procedures.
- Processed accurate monthly payments to insurance carriers to maintain good standing relationships with vendors.
- Assisted in seamless transitions between health plan offerings when necessary due to changes in vendor contracts, employee life events or regulatory updates.
- Enhanced payroll accuracy by implementing thorough auditing and reconciliation processes.
- Maintained organized records of all payroll transactions, ensuring easy access to accurate historical data for audits or reporting purposes.
- Developed and maintained detailed procedures documentation for payroll processes, ensuring continuity of operations during personnel transitions.
- Assisted in annual open enrollment period activities including communications and one-on-one consultations.
- Ensured employee satisfaction by promptly addressing concerns regarding pay or benefits, resolving issues in a proactive manner.
- Reviewed benefits paperwork for accuracy and completeness.
- Assisted with 401K, medical, dental, vision and life benefit packages.
- Analyzed and evaluated existing compensation and benefits programs.
- Administered performance-based incentive and bonus plans, encouraging employee confidence.
- Established, implemented and maintained company badge system.
- Processed executive employee expenses through SAP/Concur system.
- Created and administered invoices for employee benefit payments during leave of absences in Square Up system.
Tax Advisor
H&R Block
Fall River
01.2004 - 04.2015
- Provided strategic tax planning advice, optimizing clients' financial outcomes and minimizing liabilities.
- Developed tailored tax strategies for diverse clientele, enhancing satisfaction and retention rates.
- Conducted thorough research to identify potential tax savings opportunities for clients.
- Educated clients on various aspects of taxation, empowering them to make informed financial decisions.
- Evaluated potential impacts of new legislation on clients' finances; suggested proactive measures accordingly.
- Developed strong client relationships, fostering trust and loyalty through exceptional service delivery.
- Kept abreast of current tax laws and regulations, ensuring clients remained compliant with all applicable requirements.
- Provided guidance on complex tax issues, helping clients navigate challenging situations with confidence.
- Improved client satisfaction by providing personalized tax advice and strategies.
- Assisted clients in reducing their tax liabilities through comprehensive tax planning and analysis.
- Assessed client tax situations to determine best filing options.
- Maintained compliance by adhering to current tax laws and regulations.
- Communicated with clients regarding tax situations, providing guidance on financial decisions.
- Offered clients recommendations to reduce tax liabilities.
- Reviewed clients' tax filing papers thoroughly to determine eligibility for additional tax credits or deductions.
- Prepared tax returns, extensions and tax planning calculations.
- Researched complex tax issues utilizing online resources and professional tax software.
- Identified potential audit red flags to minimize risk of IRS audits.
- Contacted IRS or other relevant government organizations on behalf of client to address issues related to tax self-preparation.
- Calculated estimated tax payments for clients.
- Utilized tax software to prepare returns and meet deadlines.
- Collaborated with clients to answer questions and provide advice on tax matters.
- Responded to inquiries from IRS and other tax authorities.
- Researched tax implications for various deductions and credits.
- Reviewed available data and compared against tax code to determine exemptions, deductions, and potential liabilities.
- Facilitated communication between clients and tax authorities.
- Consulted with clients to assess and mitigate future tax liabilities and determine eligibility for tax abatement.
- Prepared written responses or tax return amendments to resolve state and federal notices.
Education
Associate of Science - Accounting
Bristol Community College
Fall River, MABachelor of Science - Accounting
University of Massachusetts, Dartmouth
North Dartmouth, MASkills
- Payroll processing
- Multi-state payroll
- Payroll adjustments
- Payroll policies
- Audit compliance
- ADP Workforce Now
- Dayforce HCM
- Benefits administration
- HR support
- Resolving discrepancies
- Attention to detail
- Microsoft office
- Employee relations
Timeline
Payroll Administrator
Gold Medal Bakery
08.2006 - 06.2026
Tax Advisor
H&R Block
01.2004 - 04.2015
Associate of Science - Accounting
Bristol Community College
Bachelor of Science - Accounting
University of Massachusetts, Dartmouth