Summary
Overview
Work History
Education
Skills
Timeline
Generic

Rebecca Carreiro

Leominster

Summary

Reliable business professional with over 5 years of experience in project management, process and productivity improvement, and financial analysis. Proven track record of successfully streamlining business operations and reducing costs while maintaining client satisfaction. Adept at analyzing data to identify trends and developing strategies to improve efficiency. Works effectively with cross-functional teams in ensuring operational and service excellence.

Overview

11
11
years of professional experience

Work History

AP/AR and Efficiency Specialist

Basnett Plumbing, Heating & AC
06.2022 - Current
  • Followed and created company policies and procedures to deliver quality work.
  • Developed training materials to enhance staff proficiency and productivity.
  • Improved customer satisfaction rates through proactive problem-solving and efficient complaint resolution.
  • Processed and reconciled all external vendor accounts
  • Supported month-end close activities through timely reconciliations, journal entries, and financial statement preparation.
  • Developed customized reports for management, enhancing visibility into key performance metrics.
  • Supported management by processing all invoices and documents with consistent on-time delivery.
  • Processed all rebate applications through Mass Save and municipalities.
  • Supported Customer Service teams to ensure client satisfaction, resolve client balances and ensure logistical efficiency.
  • Completed payroll, reports and all documentation for operations and administration.

Stylist, Dual Shop Manager

Floyd's Barbershops
02.2015 - Current
  • Evaluated and adopted new systems to address changing operations needs. Assisted in the development of business specific systems from Kronos Incorporated, ADP Workforce and MyTime appointment software, as well as trained others in the company on their utilization.
  • Adjusted job assignments and schedules to keep pace with dynamic business needs, factoring in processes, employee knowledge and customer demands.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Maximized business efficiency by completing thorough and accurate daily management tasks such as overseeing registers, organizing inventory and delegating tasks.
  • Organized budget documentation and tracked expenses to maintain tight business controls.

Stylist Manager

Cost Cutters Hair Care
12.2013 - 02.2015
  • Educated clients about products and self-maintenance for healthy hair based on needs and preferences. Booked appointments, answered phones, greeted clients, handled payments and created client service tickets for salon with over 75 daily customers utilizing various salon software programs.
  • Spoke with clients regarding health history, expectations, services and procedures for over 95% customer satisfaction.
  • Completed weekly and monthly logs and reports detailing production data such as volume, materials used and quality assurance results, helping management make accurate operational decisions.
  • Analyzed and assessed employee performance for effectiveness, identified areas requiring improvement and planned corrective solutions to amplify service and quality.
  • Acted as salon educator to enhance quality of employees of varying skill levels. Recorded notes for future reference, including customer preferences and services delivered.

Education

Certificate of Program Completion: Cosmetology - undefined

Empire Beauty School
Framingham, MA
05.2008

Skills

  • Inventory Control

  • Scheduling

  • Effective Staff Management through verbal and written communication

  • Customer and client relations to ensure satisfaction

  • Administrative and Operations support

  • Invoice Processing and Organization

  • Documentation and reporting

  • Policy and procedure creation and modification

  • Time management and logistics

  • POS systems expert

  • Proficient in Quickbooks, ADP, BambooHR and ServiceTitan software

Timeline

AP/AR and Efficiency Specialist

Basnett Plumbing, Heating & AC
06.2022 - Current

Stylist, Dual Shop Manager

Floyd's Barbershops
02.2015 - Current

Stylist Manager

Cost Cutters Hair Care
12.2013 - 02.2015

Certificate of Program Completion: Cosmetology - undefined

Empire Beauty School

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Rebecca Carreiro