Rebecca Pike
Clarksburg,MA
Summary
I successfully manage a Housing Choice Voucher caseload of over 350 families while maintaining compliance with HUD regulations. Fully certified in HCV Management, PBV Management, HQS & NSPIRE Inspections. I have regularly achieved successful HUD audits with no findings and have consistently achieved High Performer status under the Section Eight Management Assessment Program.
Overview
12
12
years of professional experience
Work History
Section 8 Manager
North Adams Housing Authority
North Adams
08.2017 - Current
- Manage all aspects of the Section 8/Housing Choice Voucher Program.
- Ensure compliance with HUD regulations, policies, and reporting requirements.
- Review and approve eligibility determinations, rent calculations, and voucher issuances.
- Monitor program performance indicators and occupancy goals.
- Oversee quality control reviews and internal audits.
- Resolve complex tenant and landlord issues, complaints, and appeals.
- Coordinate housing inspections and ensure housing quality standards are met.
- Maintain relationships with landlords, community organizations, and government agencies.
- Implement program improvements and ensure effective customer service.
Student Support Assistant
City of North Adams
North Adams, MA
10.2014 - 08.2017
- Provided support to students in academic and personal development, enhancing overall student experience.
- Facilitated communication between students and faculty, ensuring timely resolution of concerns and inquiries.
- Maintained accurate records of student interactions, contributing to effective case management practices.
Education
Bachelor of Science - Business Administration
Massachusetts College of Liberal Arts
North Adams, MA05.2014
Skills
Leadership and Management
Excellent Communication
Program Compliance
Conflict Resolution
Data Analysis and Reporting
Customer Service
Attention to Detail
Landlord Relations
Timeline
Section 8 Manager
North Adams Housing Authority
08.2017 - Current
Student Support Assistant
City of North Adams
10.2014 - 08.2017
Bachelor of Science - Business Administration
Massachusetts College of Liberal Arts