Rebecca Quintong
Leominster
Summary
Aspiring conservationist and educator with a background in biology and customer service. Experience with PCR, electrophoresis, and data analysis. Skilled in team leadership, conflict resolution, and communication.
Overview
8
8
years of professional experience
Work History
Department Supervisor
The Home Depot
08.2024 - Current
- Trained new employees on overall company and department-specific policies and procedures.
- Conducted performance evaluations for employees, providing constructive feedback and identifying opportunities for growth or improvement.
- Managed team of twenty employees, delegated tasks and held each employee accountable for completing assignments.
- Fostered a positive working environment by actively engaging in team-building activities, promoting open communication channels, and recognizing individual achievements.
- Increased customer satisfaction by addressing concerns promptly and implementing improvements based on feedback.
Customer Service Specialist
The Home Depot
05.2023 - 08.2024
- Maintained in-depth understanding of all available brands and types of flooring available to customers.
- Assisted customers in selecting appropriate flooring materials based on their preferences, budget, and space requirements.
- Discussed pricing, additional charges, and payment plans during sales process.
- Assisted customers with special orders, providing personalized service for a memorable experience.
Receiving Associate
The Home Depot Store
01.2022 - 05.2023
- Unloaded pallets and deliveries and organized products in warehouse.
- Maximized workspace functionality by efficiently utilizing available equipment such as pallet jacks, hand trucks, and forklifts during the receiving process.
- Maintained a clean and organized receiving area for optimized workflow and reduced clutter or obstructions.
- Increased accuracy in inventory management with meticulous record-keeping of received products, quantities, and associated documentation.
Customer Service Representative
The Home Depot Store
06.2017 - 06.2021
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responded to customer requests for products, services, and company information.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Assisted customers with returns, refunds and resolving transaction issues.
Education
Bachelor of Science - Biology
Fitchburg State University
Fitchburg12-2020
Skills
- Customer service
- Problem-solving
- Leadership skills
- PCR techniques
- Electrophoresis techniques
- Data analysis
- Attention to detail
Timeline
Department Supervisor
The Home Depot
08.2024 - Current
Customer Service Specialist
The Home Depot
05.2023 - 08.2024
Receiving Associate
The Home Depot Store
01.2022 - 05.2023
Customer Service Representative
The Home Depot Store
06.2017 - 06.2021
Bachelor of Science - Biology
Fitchburg State University
Similar Profiles
SARAH MOREIRASARAH MOREIRA
District Hire Specialist Recruiter at HOME DEPOT POSITIONS, The Home DepotDistrict Hire Specialist Recruiter at HOME DEPOT POSITIONS, The Home Depot
Heather ShutleyHeather Shutley
Senior Manager, Contact Center Services at The Home DepotSenior Manager, Contact Center Services at The Home Depot
Michalene ArrigoMichalene Arrigo
Customer Service Representative at The Home DepotCustomer Service Representative at The Home Depot