Rebecca Tiwari

Managed and resolved Jira tickets efficiently while providing technical support.

Conducted travel to Boston, New Hampshire, Connecticut, Rhode Island and Maine to assist with on-site troubleshooting and client support under walmart.

Executed troubleshooting procedures for printers, PC's and phones to ensures optimal performance and user satisfactions.

Configuring and maintaining uninterruptible power (UP) network switches and routers, enhancing network stability and reliability.

Performing cable tracing and executing cable runs to establish and maintain effective network connections

interacted with various clients, providing tailored solutions nd exceptional customer service.

Troubleshooting access points and configured network ports and switches to improve connectivity and network efficiency.

Assisting with excellent customer service preparation to Epic Go-Live within hospital and offside locations.

Imaging windows 10 to windows 11, downloading and updating (HP, Dell) drivers and BIO's deploying and upgrading new windows 11.

Troubleshooting to fixing both software and hardware issues within hospital.

Provided onsite support for hardware and software Handling Jira tickets.

Building hospitals WOWS(Work stations on wheels).

Mapping printers and troubleshooting the printers.

Help hospital employee migrating to new Epic Systems

Worked with project mosaic team