Rebekah Dos Santos
Peabody
Summary
Dynamic Training Restaurant Manager at Hamra Enterprises with a proven track record in optimizing labor costs and enhancing customer satisfaction. Skilled in team management and inventory control, I successfully implemented strategies that improved operational efficiency and staff performance, fostering a culture of excellence and accountability.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Training Restaurant Manager
Hamra Enterprises
03.2004 - Current
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Carefully interviewed, selected, trained, and supervised staff.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Optimized labor costs by closely monitoring schedules, adjusting staffing levels according to business needs, and employing cross-training strategies.
- Conducted performance evaluations for staff members, identifying areas of improvement while recognizing outstanding achievements as well.
- Oversaw inventory management processes to minimize waste and maintain optimal stock levels for seamless operation.
- Covered District Manager when he was on vacation. Also assisted District Manager with training and development of newly promoted General Managers in the district.
- Train all new external manager hires for the district, and also train all promoted crew to shift supervisors for the district.
- Conducted health, safety, and sanitation process evaluations to identify and remedy any violations immediately.
General Manager
Fresh City
07.2015 - 11.2020
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Handled catering scheduling, ordered food and planned events.
- Promoted catering packages with most profitable outcomes without sacrificing client desires.
- Managed purchasing, sales, marketing and customer account operations efficiently.
Education
Bachelor of Arts - Contemporary Music/ Music Technology
Brigham Young University- Hawaii
Laie, HI04-2000
Skills
- Team management
- Inventory control and record keeping
- Passion for customer satisfaction
- Organization and prioritization
- Adaptable
- Supervisory skills
- Labor and food cost control
- Problem-solving
- Conflict resolution
- Staff management
Accomplishments
Received Top 200 General Manager 3 consecutive years in a row. This is only for the top 3% in all of Wendy's.
Promoted and trained over 50 crew to shift over the past 20 years.
Over the past 4 years, took a restaurant that was doing 1.5 mil to almost 2.7 mil.
Certification
Serv Safe Certified
Allergen Certified
CPR/Choke Certified
Languages
Spanish
Professional Working
Portuguese
Professional Working
Timeline
General Manager
Fresh City
07.2015 - 11.2020
Training Restaurant Manager
Hamra Enterprises
03.2004 - Current
Bachelor of Arts - Contemporary Music/ Music Technology
Brigham Young University- Hawaii
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