Rebekah McGowan
Merrimac
Summary
Dynamic leader with extensive experience at Global Professional Service firm, driving global vendor management and operational excellence. Achieved $3M+ in annual savings through cost optimization and enhanced SLA productivity by 300%. Expert in data analysis and team development, fostering cross-functional collaboration to deliver innovative solutions and exceed performance targets.
Overview
19
19
years of professional experience
Work History
Director, Vendor Operational Excellence
TransPerfect Translations International
remote
02.2024 - 11.2025
- Oversaw vendor management, operations, development/training, technology innovation, and support center to enhance vendor performance.
- Led 15+ leaders and team members across the US, Europe, Africa, and Latin America
- In 2025, we delivered 300+ technology features, migrated 1,800+ tests, released 100+ trainings, completed 150K linguist certifications, doubled SLA performance among the VM team, and developed a cost optimization plan forecasting $3M+ in annual savings.
- Utilized Six Sigma methodology to triple SLA productivity among our VM team
- Expanded technology oversight across 5 global platforms serving 6,000+ employees and 10,000+ vendors to improve operational efficiency.
- Recovered high risk client accounts through data-driven analysis and executive alignment.
- Transformed training production from ~1 training every six months to 30+ per quarter
- Built bulk certification program certifying thousands of vendors and generating $2.5M in cost avoidance.
Progressive Leadership Roles (Manager → Director)
TransPerfect Translations International
Remote
05.2007 - 02.2024
Education
Bachelor of Arts -
Gordon College
Wenham, MASkills
- Operational Excellence
- End-to-End Process Optimization
- Cost optimization
- KPI Design & Performance Management
- Data analysis
- Six Sigma methodology
- ERP & Systems-Driven Operations
- Global Vendor Management
- Change Management
- Risk Management
- Compliance
- Cross-Functional Leadership
- Team Development
- Coaching
Affiliations
Youth Leadership & Event Coordinator — Salem, NH | 2025–Present
Plan and lead youth programming and events, coordinating volunteers, activities, and family communication.
Plan and lead youth programming and events, coordinating volunteers, activities, and family communication.
Timeline
Director, Vendor Operational Excellence
TransPerfect Translations International
02.2024 - 11.2025
Progressive Leadership Roles (Manager → Director)
TransPerfect Translations International
05.2007 - 02.2024
Bachelor of Arts -
Gordon College