Reda El Bhiri
Fez
Summary
A highly motivated graduate in Economics and Management with hands-on experience in customer service, team coordination, and retail operations. I thrive in dynamic environments and bring a unique mix of analytical thinking, leadership, and a genuine passion for delivering exceptional customer experiences. Currently seeking a full-time opportunity where I can grow and contribute to a fast-paced and people-oriented organization.
Overview
3
3
years of professional experience
Work History
Second Assistant Manager
McDonald's
07.2024 - Current
- Lead by example to ensure top-tier customer satisfaction and strict adherence to McDonald's quality, cleanliness, and safety standards
- Oversee restaurant opening/closing routines and manage crew performance
- Plan team schedules, coordinate tasks, and support ongoing staff training
- Monitor inventory levels and place timely supply orders to keep operations smooth
Purchasing & Sales Supervisor
Café Marbella Palace
12.2023 - 07.2024
- Managed daily operations with a focus on high service standards and guest satisfaction
Customer Service Representative
CANAL+ Webhelp
09.2023 - 10.2023
- Handled incoming customer calls, providing quick, clear, and effective solutions
Administrative Assistant
CEFORAPP PRIVE
10.2022 - 05.2023
- Scheduled client appointments and maintained organized daily operations
Education
Highschool Diploma - undefined
Abdelkrim Raïs Highschool
06.2020
Associates Degree - Economics & Management
Faculty of Legal, Economic, and Social Sciences
06.2022
Bachelor's Degree - Economics & Management
Faculty of Legal, Economic, and Social Sciences
06.2023
Skills
- Customer Service
- Complaint Handling
- Teamwork
- Leadership
- Cultural Sensitivity
- Adaptability
- Conflict Resolution
- Empathy
- Grooming
- Professional Presentation
Languages
Arabic
English
French
Awards
- Food Safety & Preventive Safety (SP Sécurité Préventive), McDonald's
- Shift Management (Gestion de Quart), McDonald's
- FL1 - Leadership Fundamentals, McDonald's
- Product Management, McDonald's
Hobbies and Interests
Football
Timeline
Second Assistant Manager
McDonald's
07.2024 - Current
Purchasing & Sales Supervisor
Café Marbella Palace
12.2023 - 07.2024
Customer Service Representative
CANAL+ Webhelp
09.2023 - 10.2023
Administrative Assistant
CEFORAPP PRIVE
10.2022 - 05.2023
Highschool Diploma - undefined
Abdelkrim Raïs Highschool
Associates Degree - Economics & Management
Faculty of Legal, Economic, and Social Sciences
Bachelor's Degree - Economics & Management
Faculty of Legal, Economic, and Social Sciences
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