Summary
Overview
Work History
Education
Skills
Hobbies and Interests
Timeline
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REDA MAOUZOUN

CASABLANCA

Summary

Enthusiastic and customer focused professional with over five years of experience in providing exceptional service within the customer service industries. Proven ability to engage with diverse clientele, address inquiries, and resolve concerns with professionalism and attention to detail. Strong background in guiding and assisting travelers, offering personalized recommendations, and ensuring a seamless customer experience. Adept at maintaining high levels of customer satisfaction while upholding company standards. Fluent in Arabic, English and French with excellent communication, problem solving, and organizational skills. Ready to contribute my expertise in fostering positive relationships and delivering outstanding service in a dynamic tourism environment.

Overview

5
5
years of professional experience

Work History

AIRLINE CUSTOMER SERVICE REPRESENTATIVE

Swissport
02.2024 - Current
  • Greeted passengers with a friendly and professional demeanor.
  • Answered questions about flight status, boarding procedures, delays, or gate changes.
  • Coordinated with flight crew and ground staff to ensure timely and smooth boarding process.
  • Ensured proper handling of travel documents, such as passports and visas for international flights.
  • Assisted passengers with rebooking, refunds and connecting flights during weather delays or cancellations.
  • Assisted passengers with purchasing additional services or upgrades directly at the gate.
  • Assisted special needs passengers with mobility issues and unaccompanied minors with boarding, deplaning, and other travel related needs.

CUSTOMER SERVICE REPRESENTATIVE

Mohmed V airport
07.2023 - 10.2023
  • Helped manage the flow of passengers, particularly in areas where they need guidance, such as security, boarding gates, or baggage claim areas.
  • Directed passengers to alternate gates or waiting areas and provided information regarding rescheduled flights.
  • Confirmed that passengers have all the necessary documents for their flight.
  • Provided assistance for passengers who need help navigating the airport, such as elderly passengers, those with disabilities and unaccompanied minors.
  • Answered questions regarding flight schedules, terminal facilities, security procedures and other airport related information.

SALES REPRESENTATIVE

Boutique WAIKIKI
06.2020 - 08.2020
  • Greeted and engaged with customers to provide personalized shopping experiences, enhancing customer satisfaction and fostering repeat business.
  • Assisted customers with product selection, providing recommendations based on their preferences, style, and needs.
  • Educated customers about product features, fabric care, and sizing to ensure customer satisfaction.
  • Regularly updated product displays to highlight best sellers, new arrivals, and sale items.

Education

Diploma -

CFPNC
Casablanca
09-2023

One Year of Economics -

University of Economy
Casablanca, Morocco
06-2022

Bachelor of Science -

Azhar College
Casablanca
08-2021

Skills

  • Problem Solving
  • Conflict Resolution
  • Team Collaboration
  • Customer Retention
  • Time Management
  • Customer Engagement
  • Multitasking
  • Attention to Detail
  • Fluent in English, French, Arabic, and basic knowledge in Spanish

Hobbies and Interests

Avid enthusiast of music, documentaries, travel, and swimming. Constantly seeking to expand my knowledge, embrace new perspectives, and stay physically active. Passionate about exploring diverse cultures and learning new perspectives. I believe travel enhances my creativity and problem solving skills. Swimming not only contributes to my physical health but also serves as a meditative practice that fuels my mental clarity and focus.

Timeline

AIRLINE CUSTOMER SERVICE REPRESENTATIVE

Swissport
02.2024 - Current

CUSTOMER SERVICE REPRESENTATIVE

Mohmed V airport
07.2023 - 10.2023

SALES REPRESENTATIVE

Boutique WAIKIKI
06.2020 - 08.2020

Diploma -

CFPNC

One Year of Economics -

University of Economy

Bachelor of Science -

Azhar College

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REDA MAOUZOUN